BSM Wakefield call centre to close

Article date: 16 February 2006

BSM, part of RAC, is to close its call centre in Wakefield inJuly 2006, with the loss of 60 roles.

This decision follows an ongoing review of the BSM business, afterAviva’s acquisition of RAC last year, and reflects the needto provide greater flexibility to grow the business for thefuture.

The remaining 30 people, who work in the operational area ofbusiness in Wakefield, and the local Wakefield BSM centre areunaffected by this change.

Employees at the Wakefield call centre deal with learner sales andnew driving instructor enquires. This work will be transferred toRAC’s existing call centre operation in Bristol, whichcurrently employs more than 900 people in various roles. As aresult of the transfer of business to Bristol, BSM will berecruiting 60 people to handle this work.

The company will be working closely with those affected to seekredeployment opportunities and help find alternativeemployment.

David Walker, director of BSM, said: “It is always tough tomake this kind of decision but change is a necessary part ofensuring the BSM business is robust, maintains its leading marketposition and develops for the future.”


RAC Press office contact:
Liz Kennett on(01603 688263/07800 699667)

Notes to editors:

The Wakefield call centre is based at Cheapside in Wakefield.
The Bristol call centre is based at Bradley Stoke.

About BSM
Founded in 1910, BSM is the UK’s biggest national drivingschool. Each year it teaches over 160,000 learners how to drive. Ithas over 100 BSM centres and 3,400 BSM instructors across theUK.

While BSM is best known for teaching learner drivers, it is alsoone of the largest providers of training for driving instructors.It plays an active role in lobbying the government on road safetyand learner driver related issues.

About RAC
With more than seven million members, RAC is one of the UK's mostprogressive motoring organisations and a provider for both privateand business motorists. Whether it's roadside assistance,windscreen repair and replacement, learning to drive, vehicleinspections, legal and financial services or up-to-the-minutetraffic and travel information - RAC is able to meetmotorists’ needs.

Aviva recently announced its acquisition of RAC. The acquisitionbrings together RAC's powerful brand and customer base with theexpertise and leading position in motor insurance of Norwich UnionInsurance (part of Aviva). Norwich Union is the UK's largestinsurer, insuring one-in-seven motor vehicles and with a marketshare of around 14%.

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