RAC steps up night-time patrols to meet 24:7 breakdown demand

Article date: 16 August 2006

RAC has increased the number of its fleet of night-timebreakdown patrols in response to the UK’s growing round-theclock driving culture.

Over the last year, the number of RAC patrols turning out inmajor UK cities between midnight and 6 am has risen by nearly athird. [actual figure 30%] As well as more patrols, thecompany’s breakdown service now includes a night-time fleetof dedicated RAC flatbed trucks to remove vehicles thatcan’t be fixed at the roadside, and RAC’s mobile phonelocation system for members who have broken down and are unsure ofwhere they are.

“We now respond to 76,000 breakdowns a year between thehours of 11pm and 5 am. Customer feedback has shown us that notsurprisingly, people feel particularly vulnerable between thesehours,” said Dave Young, head of roadside delivery at RAC.“They can feel isolated, unsure of where they are, anddesperate to get home safely. That is why we have stepped up thenumber of RAC patrols to complement our existing network ofcontractors.

“The overnight service includes an option that is uniqueto RAC – the technology to track people’s mobilephones if they aren’t sure where they are. Obviously atnight, it’s particularly important to be able to get to thebroken down vehicle as quickly as possible.

“With the growth in the 24:7 culture, increasing numbersof shift workers and the increase in vehicles carrying goods byroad at night, this offering was a natural progression in ourquest to offer our members the best possible service.”

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RAC Press office contact:
Jon Day on 07800 690555

Notes to editors
About RAC

  • With around seven million members, RAC is one of the UK's mostprogressive motoring organizations, providing services for bothprivate and business motorists. Whether it's roadside assistance,windscreen repair and replacement, learning to drive, vehicleinspections and checks, legal and financial services orup-to-the-minute traffic and travel information - RAC is able tomeet motorists’ needs. RAC incorporates BSM, RAC AutoWindscreens, RAC Direct Insurance and HPI.
  • Aviva bought RAC last year. The acquisition brings togetherRAC's powerful brand and customer base with the expertise andleading position in motor insurance of Norwich Union Insurance(part of Aviva). Norwich Union is the UK's largest insurer,insuring one in seven motor vehicles and with a market share ofaround 14 per cent.

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