Norwich Union launches single package to help tackle driver safety

Article date: 18 October 2006

Norwich Union has launched the first single, effective answer tofleet insurance - giving fleet managers the ability to manage theirrisk more effectively and comply with their duty of careobligations.

Using telematic devices, provided free of charge, which feed datato Norwich Union via satellite, Fleetwise Care will enable fleetsto obtain comprehensive duty of care reports. These provideinformation about driver behaviour, including journey times, typesand mileage covered, coupled with claims information.

The information will help fleet managers to identify where thepotential risks are in their fleet, review individuals’driving performance, develop ways of improving overall riskmanagement to enable them to comply with their duty of careresponsibility thus keeping vehicles on the road and their driverssafe.

Mark Hynes, director of trading at Norwich Union, says:“Regardless of how well fleet managers think they know theirdrivers, they can’t be everywhere at once. And with almost athird of UK road deaths involving company car drivers¹, theyclearly need to know what their drivers are doing behind thewheel.

“Businesses have a duty of care responsibility under the law²to protect others from harm, which includes managing the safety andwelfare of their drivers. The duty of care reports will give thefleet operator a window on this previously ‘unknown’information, leading to a meaningful conversation with theirdrivers where specific instances have been pinpointed based oninformation provided.”

Alongside the telematics devices - installed and maintained free ofcharge – and the duty of care reporting, Fleetwise Careprovides risk management advice from Norwich Union.

This involves dedicated risk advisers working both on-site and viatelephone to help companies minimise potential problems. Inaddition, fleet managers can use Norwich Union’s onlineRoadsense risk management tool kit, which gives expertise andguidance and a range of usable documents aimed at the three keyrisk management areas of the driver, vehicle and journey.

Fleets using Fleetwise Care receive two years’ fixed premiumrates, designed for car, van and truck fleets with 25-plusvehicles.

With figures from the Department of Transport revealing a quarterof all crashes involve vehicles being driven for work-relatedreasons³ another key feature of the telematics device is the directclaims reporting button. This enables the driver to immediatelyreport incidents to Norwich Union’s 24-hour Fleetline claimsline and Norwich Union’s approved repairer network and thirdparty care team.

To receive further information on Fleetwise Care, e-mail


For further information, please contact:

Sally Leeman at Norwich Union on 01603 684225/ 07800699670 
Jon Clements at Staniforth on 0161 919 8495

Notes to editors:

¹ Source: RAC Fleet statistics - 2004
² The Health and Safety at Work Act 1974
³ Department for Transport 'Road Casualties Great Britain2005'

About Norwich Union
Norwich Union is the UK’s largest general insurer with amarket share of around 14%, with a focus on insurance forindividuals and small businesses.

It is a leading provider of life, pensions and investment productsand one of the largest financial adviser (FA) providers. FAsprovide over 70% of the company's long-term savings business in theUK.

Norwich Union’s news releases and a selection of images areavailable from Aviva's internet press centre at

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