Global leadership award for business innovation presented to Patrick Snowball, executive chairman, Norwich Union

Article date: 8 February 2007

NASSCOM, India's National Association of Softwareand Service Companies, today presented Aviva Executive Director andNorwich Union Executive Chairman, Patrick Snowball, with itsInnovative Business Model Award as part of its Global LeadershipAwards 2006-2007.

These awards are given to organisations that havetransformed the world's economy and also made a significantcontribution to India's growth and development. The InnovativeBusiness Model Award recognises business leaders who have leveragedIndia’s skills and knowledge, especially in the areas of ITservices and BPO, to innovate and develop a competitive advantagein their industry.

Previous winners of the NASSCOM Global LeadershipAwards include:

  • Mr Craig Barrett, Chairman of Intel
  • Mr Stephen Green, Chairman of HSBC
  • Mr Ben Verwaayen, Chief Executive of BT

Accepting the award Patrick Snowball said: "Theworld is changing rapidly as leading-edge technology becomes morewidely and rapidly accessible. In the insurance world, ourcustomers’ buying habits reflect the changes taking place– illustrated by the fact that 50% of our new direct motorpolicies are now bought online. Norwich Union continues to be atthe forefront of the industry – leading and adapting tochange. Our excellent operations in India are critical for us toensure we maintain a competitive advantage.

"It is clear that India's highly educated andmotivated workforce is helping it to become a global power to bereckoned with, so I am pleased that we have set up our outstandingoperations in India to enable us to be a part of this.

"I am delighted to accept the award on behalf ofour Indian operations and it is a fitting testament to the hardwork they have put in to developing an operation that we areimmensely proud of."

Kiran Karnik, NASSCOM’s president, commented:"Aviva’s 'Build Operate Transfer' model is unique. The driveand insight shown by Patrick Snowball and his team has beeninstrumental in establishing centres of excellence here in India byharnessing the existing knowledge within the BPO sector. Workingtogether Aviva and India’s BPO industry have developed amodel which combines excellent customer service and businessefficiency."

-ends-

Press office enquiries
James Evans,director of media relations, Norwich Union + 44 (0) 7800 699525
Anuja Agarwal, head of communications, Aviva Global Services + 919822 091 002

Notes to editors

  • The ‘Build Operate Transfer’ (BOT) model allowsAviva to benefit from the expertise already available in India'sBPO sector by working with established suppliers to developbespoke skills and systems. Once these processes are establishedand operating robustly the employees and infrastructure can thenbe transferred to Aviva's ownership.
  • Aviva first invested in India in 2003 and worked with five keypartners (EXL, WNS, 24/7, WIPRO and TCS) to develop itsoperations. Aviva now works at five sites in India and SriLanka: Pune, Bangalore, Noida, Chennai and Colombo. The companyexpects to employ around 7,800 throughout its Indian operationsby the end of 2007.
  • Aviva plc is the world’s fifth-largest insurance group andthe UK’s largest insurance service provider (based ongross worldwide premiums at 31 December 2005), and is one of theleading providers of life and pension products to Europe, withsubstantial positions in other markets around the world.
  • Norwich Union is the UK’s largest general insurer with amarket share of around 14%, with a focus on insurance forindividuals and small businesses. It is a leading provider oflife, pensions and investment products and one of the largestfinancial adviser (FA) providers. FAs provide over 70% of thecompany's long-term savings business in the UK.

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