Norwich Union launches the Pension Service Promise

Article date: 30 March 2007

  • Promise delivers service improvement based on financial adviser feedback

Norwich Union has launched a new Pension Service Promise, underlining its commitment to service levels for all new business applications for individual Norwich Union Stakeholder Pension and Your Pensions Select @ Norwich Union products.

As part of the Pension Service Promise, Norwich Union has undertaken to:

  • Issue a completed policy for all eligible regular, single and transfer application within five working days of receipt of a fully completed and accurate application (and monies where applicable)
  • Call and inform advisers to highlight any issues if it is unable to process an application within five working days.

Brian Bussell, director of pensions at Norwich Union, said: "The Pension Service Promise delivers a number of targeted service improvements to help advisers. By listening to the feedback we received, we ensured that this initiative has met the need of both advisers and customers.

"We are constantly looking for ways to provide support for advisers.  The Pension Service Promise builds on a number of successful initiatives we have previously introduced, such as application 'case owners' and the 'First Touch' contact team, which aims to resolve any adviser queries immediately."



Press office contacts:                                                       

Robert Pell 01904 452659 Out of hours 07800 699563
Louise Soulsby 01904 452617 Out of hours 07800 699526

Notes to editors:

Pension Service Promise is the latest in an ongoing series of service initiatives from Norwich Union and follows on from the successful introduction of the Protection Service Promise.

About Norwich Union

Norwich Union is the UK's largest insurer.  It is a leading provider of life, pensions and investment products and one of the largest financial adviser (FA) providers.  FAs provide over 70% of the company's long-term savings business in the UK.

Norwich Union is the UK's largest general insurer with a market share of around 14%, with a focus on insurance for individuals and small businesses.

Norwich Union's news releases and a selection of images are available from Aviva's internet press centre at

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