Norwich Union Healthcare enhances group income protection scheme

Article date: 20 December 2007

Norwich Union Healthcare (NUHC) has introduced Key Account Solutions, an enhanced service on Group Income Protection (GIP) policies held by largei corporate clients. With employee sickness absence currently costing British businesses £12.2bn a yearii, Key Account Solutions will provide employers with better understanding of the cost of staff absence in their workplace and highlight potential wellness issues to be tackled within the organisation.

The enhancements see clients offered a consultative service that includes ongoing analysis of the GIP scheme - enabling clients to track trends in claims, plus advice on ways to improve the scheme - and acts as a budgeting tool for staff sickness in offering insights into the impact on premiums based on current analysis.

The service offers:

  • Tailored claim reports: Containing bespoke information and commentary for the scheme, including claims performance, status of current claims and comparison data - enables analysis of the claims experience.
  • Key account meeting: Two meetings per year with a designated Key Account Manager to review and improve scheme performance.
  • Dedicated contacts: Clients provided with contact names within claims, underwriting
    and sales.

Nick Homer, senior propositions development manager, comments: "We work closely with our clients to ensure we're offering them a service tailored to their working practices and commercial needs. Key Account Solutions uses our wellness expertise to help our clients identify trends in claims and subsequent actions that can be taken to improve the performance of the scheme and the health of their workforce."

To find out more about Key Account Solutions, or the wider Group Income Protection scheme, please contact your advisor or visit:

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For further media information, contact the Press Office:

Emma Broadbent T: 01904 452791 M: 07800 692935

Notes to the Editor:

About Norwich Union Healthcare

Norwich Union Healthcare was founded in 1990 as the healthcare arm of Norwich Union and now provides a range of private medical insurance, income protection, occupational health and group life products and services that cover over 2,400,000 lives. It is one of the largest providers of income protection and private medical insurance in the UK.

Norwich Union Occupation Health, a sister company of Norwich Union Healthcare, provides occupational health solutions and services to a wide range of industry sectors. By utilising their large fleet of purpose built mobile clinics and approved medical centres, staffed by a team of experienced occupational physicians and nursing staff, the services are designed to meet the individual needs of clients.

Norwich Union Healthcare is authorised and regulated by the Financial Services Authority and is a member of the Association of British Insurers and the Financial Ombudsman Service.

Norwich Union's news releases and a selection of images are available from Aviva's internet press centre.


i Applies to new and existing Group Income Protection clients with annual premiums over £250,000.

ii CBI Absence Survey 2005

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