Article date: 18 April 2008
RAC has been named Scheme Partner of the year by Motability for 2007 - the second time that RAC has won the award.
RAC beat stiff competition from other key Motability partners, including Kwik Fit, Royal & Sun Alliance and British Car Auctions.
Steve Whitmarsh, senior partnership manager at RAC, said: "We are absolutely delighted to win the Motability scheme partner of the year award for the second time, particularly as it comes just twelve months after we renewed our breakdown assistance contract with Motability until 2014.
"In the past year we have attended 140,000 Motability breakdowns and I believe our success stems from the fantastic work of our team to ensure we deliver exceptional roadside service to Motability customers on a consistent basis.
"We have also achieved the highest customer satisfaction scores since the scheme began."
Motability is the largest fleet in Europe with over 480,000 customers and supplies vehicle solutions to recipients of the higher rate disability living allowance in the UK, ensuring that customers can remain mobile and independent.
RAC Press office contact:
Vicki Burn on 01603 684 224 / 07800 692 909 or Elinor Graveson at Staniforth 0161 919 8025 / 07973 360141.
Notes to editors:
With around seven million members, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistance, windscreen repair and replacement, learning to drive, vehicle inspections and checks, legal and financial services or up-to-the-minute traffic and travel information - RAC is able to meet motorists' needs. RAC incorporates BSM, RAC Auto Windscreens, RAC Direct Insurance and HPI.
RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer service by J.D. Power and Associates' UK Roadside Assistance Study for the past two years.
Aviva bought RAC in May 2005. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Norwich Union Insurance (part of Aviva). Norwich Union is the UK's largest insurer, insuring one in seven motor vehicles and with a market share of around 15%.
RAC's news releases and a selection of images are available from the internet press centre at http://www.racnews.co.uk
Motability is a national charity, set up on the initiative of the Government in 1977, to assist disabled people with their mobility needs. It directs and oversees the Motability Scheme, which enables disabled people to obtain a car, powered wheelchair or scooter simply by using their government-funded mobility allowances.
In the UK, over 1.7 million disabled people qualify for the Higher Rate Mobility Component of Disability Living Allowance and over 16,000 qualify for the War Pensioners' Mobility Supplement. Currently, some 480,000 disabled people have chosen to have their allowances paid to the Scheme to meet the cost of having a car, through contract hire or hire purchase schemes.
Today the Scheme purchases over 5% of all new cars, powered wheelchairs and scooters sold in the UK, via a national network of over 3,800 Motability dealers.