Article date: 30 November 2009
RAC Commercial Assistance (RACCA) has won a three-year deal with Home Delivery Network (HDN), the UK’s largest home delivery and collection service.
The relationship will see RACCA support HDN’s 4,440 commercial vehicles across the fleet.
Brian Wheadon, head of fleet and facilities at HDN, said: “We were most impressed with RACCA’s rounded service, its ability to attend all vehicles types, its professional operational structure and its highly sophisticated MI Model which will undoubtedly help us drive further efficiencies into our transport operation.”
Steve Higgins, business development manager for RACCA, said: “This is a fantastic win for RAC Commercial Assistance and we’re very much looking forward to developing our relationship with HDN over the coming months.”
Working on behalf of over 150 retail brands including John Lewis, Tesco and online retailer ASOS, HDN delivers over 300,000 parcels a day throughout the UK.
RAC Press office contact:
Vicki Burn on 01603 684224/ 07800 692909 or Sam Bramwell at Staniforth on 0161 919 8024/ 07738 196 667
Notes to editors:
With around seven million members, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information - RAC is able to meet motorists' needs.
RAC is committed to providing the very highest levels of service to its members and was the top named service organisation in the July 2009 UK Customer Satisfaction Index from the Institute of Customer Service.
Aviva bought RAC in May 2005. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Aviva UK Insurance. Aviva is the UK's largest insurer with a market share of around 15%.
RAC is part of Aviva, the world's fifth largest insurance group which operates in 28 countries.
RAC's news releases and a selection of images are available from the internet press centre at www.rac.co.uk/press-centre/