Reading man scoops top RAC honour

Article date: 29 March 2010

Chris Burgess, 34, from Reading, has been awarded the title of RAC’s Patrol of the Year Award for Region Two – a prestigious honour that marks him as an “elite” Patrol.

This is the first year that the Patrol of the Year award has been regionalized. Region Two covers the South, South West, Wales and West Midlands.

Chris’ incredibly high standards in helping RAC members, fixing their cars and getting them on the road again resulted in his success at this year’s RAC Ambassador Awards held in Motor Heritage Museum, Gaydon on 27 March.

Chris has been a Patrol for 10 years, working along the M4 corridor around Reading.  When not working, Chris enjoys spending his spare time with his wife and children.

Following the awards, Chris said: “I am absolutely thrilled and honoured to receive such a prestigious award. The everyday challenge of exceeding customers’ expectations and helping motorists out when they need it most is a real passion for me. I hate it when I have to put a car on a truck because I cannot solve the problem.”

“Chris takes great pride in the service he provides to members at the roadside,” said Neil Thompson, director of rescue service delivery. “Being an RAC Patrol involves so much more than simply repairing cars. Good humour, ingenuity along with the ability to work in cold and wet conditions are all part of the job description! He demonstrates capabilities over and above technical and mechanical expertise – often in fraught and even dangerous conditions at the roadside. Chris shows tremendous commitment and enthusiasm for what he does.”

RAC is committed to providing the best customer service it can. This customer focus has helped it be recognised as the top named service organisation in the July 2009 and January 2010 UK Customer Service Index (UKCSI), from the Institute of Customer Service. This result follows the recent announcement that RAC also ranked first for customer satisfaction in the J D Power and Associates’ UK Roadside Assistance Study for the past four years.

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For more information, please contact:

RAC Press office
Vicki Burn on 01603 684224/ 07800 692909.

Notes to editors:

The UK Customer Service Index (UKCSI), from the Institute of Customer Service, is a national measure of customer service that takes place every six months. The Institute asked 26,000 UK adults how well companies and organisations performed in key customer priority areas such as professionalism, quality and efficiency, ease of doing business, problem solving and timeliness.

For more information about the Institute of Customer Service go to: www.instituteofcustomerservice.com

About RAC
With around seven million members, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information - RAC is able to meet motorists' needs.

RAC is committed to providing the very highest levels of service to its members and has been ranked first for customer satisfaction by J D Power and Associates' UK Roadside Assistance Study for the last four years and the top-named service organisation in the July 2009 and January 2010 UK Customer Satisfaction Index from the Institute of Customer Service.

RAC Insurance has also been awarded the Best Overall Vehicle Insurance Provider 2009/10 by themoneypages.com

Aviva bought RAC in May 2005. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Aviva UK Insurance. Aviva is the UK's largest insurer with a market share of around 15%.

RAC is part of Aviva, the world's fifth largest insurance group which operates in 28 countries.

RAC's news releases and a selection of images are available from the internet press centre at www.racnews.co.uk.

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