Aviva launches thermal imaging survey service to prevent major fire risks and cut business downtime

Article date: 28 May 2010

  • A new initiative from Aviva is set to reduce the risk of machinery fires and lessen any potential operating downtime

Aviva has launched a thermal imaging survey service which detects loose or corroded connections in machinery and reduces any potential downtime that would otherwise halt operating systems while manual inspections take place.

This technology can identify "hot spots" in wiring, caused by poorly connected cabling, which if undetected, can lead to overheating and potentially a serious fire hazard. Additionally, the service can be utilised to identify leaks, burst pipes, check seals on cold stores and even measure the energy efficiency of buildings.

Aviva is working with its preferred supplier Bureau Veritas to carry out the thermal imaging surveys. In a pilot scheme of 22 risks, 19 major faults were found which could have resulted in a major loss if the fault had remained undetected.

The survey will now be offered as part of Aviva’s pre-quote underwriting process for commercial customers, with a focus on manufacturing and engineering clients, as well as to existing clients who will benefit from having regular thermal imaging checks included in maintenance programmes.

Alex Royce, development manager, Aviva commercial product development, said: “We’re really excited to be bringing this technology to our customers.  By using thermal imagery we can assess and find any faults quickly and efficiently, without any loss of downtime to the customer. What’s more, by pinpointing the fault it means engineers can rectify the problem more quickly too.

“We believe Aviva is the first insurer to offer this technology as part of its commercial insurance package.”

Thermal imaging surveys are non-invasive and produce fast, accurate and immediate temperature measurement and fault detection which complements existing risk avoidance measures. 

Royce continues: “Businesses also benefit from increased reliability and efficiency of mechanical equipment resulting in reduced breakdowns and stoppages and significantly reduced maintenance costs and production losses.

 “The addition of thermal imaging technology to the underwriting process also means that risks that might have previously been turned down can now be surveyed and possibly offered cover.

“The technology also assists businesses in complying with legal requirements of the Electricity at Work regulations by complementing the electrical periodic test and inspection and helping to prove the safety of electrical systems.”

Thermal image surveys can be incorporated into existing predictive and preventative maintenance programs.

For further information on thermal imaging technology with Aviva contact your account manager.


For further information, please contact:
Heather Price Longden at Staniforth on 0161 919 8010 / 07966 652056 or Sally Leeman from Aviva’s press office on 01603 684225 / 07789 270677.

Notes to editors:

Aviva is the world’s fifth largest* insurance group, serving 53 million customers across Europe, North America and Asia Pacific.

Aviva's main business activities are long-term savings, fund management and general insurance, with worldwide total sales of £45.1 billion and funds under management of £379 billion at 31 December 2009.  

We are the largest insurance services provider in the UK and one of the leading providers of life and pensions products in Europe.  

The Aviva media centre at www.aviva.com/media includes images, company and product information and a news release archive.

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* based on gross worldwide premiums at 31 December 2008

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