The house of your dreams at the touch of a button

Article date: 13 March 2001

If you're tired of visiting endless estate agents and notfinding the 'house of your dreams' then national estate agent, YOURMOVE, has the solution. YOUR MOVE has recently opened threeinternet café style branches in Richmond, Swindon and Scunthorpegiving customers the opportunity to find the house they want incomfortable surroundings.

The three branches allow customers to take advantage of arelaxed atmosphere and complimentary tea and coffee whilst browsingany property on the YOUR MOVE Direct website,www.your-move.co.uk/direct. In addition customers are able to carryout internal and external tours of any property listed on thiswebsite without even stepping inside the front door. The AssertaHome website and other local agents' websites can also be viewedproviding access to literally thousands of propertiesnationwide.

Head of YOUR MOVE's marketing, Scott Anscomb commented: "Ourresearch showed that the internet was not an area everyone thoughtabout when buying a house. We therefore came up with the idea ofthe new style branches which would enable customers to go in andview properties on a number of websites with the added benefit ofYOUR MOVE staff being on hand to help provide an efficient andstress-free service.

As confidence grows more and more people will then access thesame websites at home whenever they want. Customers will also beattracted to our substantial reduction in estate agency fees - forexample, in Richmond where fees usually run into thousands, YOURMOVE Direct charges a flat fee of £799 (plus VAT#).

We realise we are extending the boundaries of the traditionalhigh street estate agency but with a number of sales in the firstfew weeks we believe this is the way forward when buying a housecan be conceived as a tiresome chore."

In addition to viewing properties customers can receive e-mailsof properties, set up a personal 'My Move' file to check theprogress of a move, make offers and find out about the latestmortgage deals - including an opportunity to use a mortgagecalculator to find the right mortgage for them. For those selling ahouse there's the chance to see how the property is being marketedand also monitor for themselves how their sale is progressing.

The new branches have in house advisors to offer support forthose customers who need it or alternatively telephones fixed toeach terminal provide direct access to the YOUR MOVE CustomerService Centres on 0845 84 24 7 52*. Here YOUR MOVE specialists areavailable to offer advice and assistance on all aspects of a housesale or purchase, from registration, arrangements of viewings,right through to completion.

* Calls may be recorded and/or monitored
# Total cost inclusive of VAT - £939

ENDS

Notes to editors:

YOUR MOVE Direct can be contacted by calling 0845 84 24 7 52,clicking on the website www.your-move.co.uk/direct or calling into oneof the YOUR MOVE Direct offices:
119 Commercial Road, Swindon,
5 Westminster House, Kew Road, Richmond
105-107 Mary Street, Scunthorpe

YOUR HOME IS AT RISK IF YOU DO NOT KEEP UP REPAYMENTS ON AMORTGAGE OR OTHER LOAN SECURED ON IT.
A full written quotation is available on request. A suitable lifepolicy may be required. Loans subject to status. Minimum age 18.YOUR MOVE introduces only to the Norwich Union Marketing Group,members of which are regulated by the Personal Investment Authorityand/or IMRO, for life assurance, pensions and investments. Anyfinancial advice given will relate only to the products of NorwichUnion.

Press Contacts:

Melanie Cowell
Tel: 01904 452308
fax: 01904 452466
e-mail: melanie.cowell@norwich-union-life.co.uk

Kathleen Gray
Tel: 0191 284, 7265
e-mail: kath.gray@your-move.co.uk

Sue Arksey
Tel: 01904 452308
fax: 01904 452466
e-mail: sue.arksey@norwich-union-life.co.uk

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