Claims teams on the ground assessing the damage

Article date: 18 November 2010

As the waters subside claims experts and loss adjusters from Aviva have begun visiting homes and businesses affected by yesterday’s floods.

Emergency payments have already been made and alternative accommodation is being organised where needed.

Once properties have been visited and the damage assessed, water-soaked fixtures and fittings can be removed and the drying can begin.

Dominic Clayden, director of claims at Aviva, is on the ground in Cornwall to see first-hand the results of the intense rainfall.

“Once again we can see the damage and destruction that severe weather can have on local communities, while the water has receded the tell-tale signs of the flooding are clear to see – piles of debris and sandbags in the street, thick muddy roads and dirty tide marks – over a foot high - on town walls.

“Sadly flooding is all too common and we know from experience the devastating effects it can have on your home and business, so we are only to pleased to be able to help customers get their lives back to normal as quickly as possible.

“Obviously for those homes that have been deluged with water the drying out process can be quite lengthy, so we will be organising, suitable, appropriate alternative accommodation for those who have to move out of their homes while they are being repaired.”

What happens with a flood claim:

  • Once your claim is logged a loss adjuster or claims expert will visit you to assess the damage
  • Where necessary, water-soaked fixtures and fittings will be stripped-out of your home
  • De-humidifiers and drying equipment will be brought in to dry the property – this can take many weeks or months
  • Once the property is dry contractors can be sent in to do the repairs and put it back to how it was before the floods
  • Where suitable Aviva will be offering basic resilient repairs as standard in homes that are affected by flooding.

These include:

  • Raising electrical sockets higher up the wall
  • Replacing plaster with a Gypsum water-resistant version
  • If replacing timber floors, where there is shallow void, offering to fill the void and replace with a concrete floor


For more information please contact:

*Dominic Clayden, director of claims at Aviva is in Cornwall and available for interview.

If you are a journalist and would like more information please contact:

Rebecca Homes: Aviva Press Office: 01603 685177/ 07800 690731

Jenny Chapman: Aviva Press Office: 01603 689894/ 07800 699668

Notes to editors:

Aviva is one of the world's largest insurance groups* with 53 million customers worldwide and 46,000 employees.

Aviva’s main activities are long-term savings, fund management and general insurance, with worldwide total sales of £45.1 billion and funds under management of £379 billion*.

In the UK, Aviva takes care of its 19.2 million customers by helping them look after their future, protecting what’s important – from their health to their homes, their cars to their business – and saving for the future.

Aviva has a 10.5%** share of the UK life and pensions market and insures one in six homes and one in ten cars in the UK. It is also one of the oldest UK insurers, with a heritage stretching back more than 300 years.

RAC, which is owned by Aviva, provides breakdown and insurance services for individuals and businesses and has around seven million customers.

Aviva is carbon neutral worldwide, and is ranked in the top 10% of socially responsible companies globally by the Dow Jones Sustainability World Index. In the UK, Aviva invested £3.8 million into local communities in 2009. Read our corporate responsibility report at

Aviva’s global Street to School programme is working in partnership with Railway Children in the UK to get children living on the streets back into education and everyday life. Find out more at

The Aviva media centre at includes images, company and product information and a news release archive.

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*based on gross worldwide premiums at 31 December 2009

**Source: ABI data released August 2010

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