Existing customers

Amend or renew your policy

If you would like to amend or renew your policy, please call us now on 0844 891 1105* (calls may be recorded and/or monitored).

Alternatively, if you have a general enquiry about your policy please email us using our contact form.

Make a claim

If you have had an accident or claim you can call us on 0844 891 1111* – our claims lines are open all day, all night, every day of the year.

Call now and one of our expert incident managers will begin to process your claim immediately (calls may be recorded and/or monitored).

If you have a complaint

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, Aviva Insurance Limited is covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may refer it to this independent body. Following the complaints procedure does not affect your right to take legal action.

Submit your complaint now

Contact us about another product

Contact us about another product

* 0844 numbers will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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