Flooding advice

Flooding advice

If you are an Aviva customer and your home has been flooded please contact Aviva household claims on 0844 8911 222. If it’s not an emergency, you can complete our online form: http://www.aviva.co.uk/home/form/home-claims/

With parts of the country affected by flooding, we have claims experts available ready to help those who might be affected.

 “Flooding is one of the most traumatic events that a homeowner can suffer and for many people it will be the first time they have had to deal with such disruption to their lives. So we know it is important to explain to people how it all works, what they can expect and what it means for their home and their family” said Richard Hiscocks, Aviva’s head of claims.

“Once we have assessed any damage we will be arranging drying equipment for those properties that need it and for those people who can’t remain in their homes we will be sorting out alternative accommodation as soon as possible.

“And where necessary we will be making emergency payments to customers to ensure they have enough money to pay for the essentials like baby food and emergency clothing.”

What you can do before you're flooded:

  • Turn off gas, electricity and water supplies at the mains.
  • Unplug all electrical items and where possible store them up high or upstairs. With heavy electrical items such as fridges raise them up on bricks.
  • Put the lid down on your toilets and place something heavy, like bricks on top to stop the water coming in through waste pipes.
  • Put plugs in baths and sinks, weigh them down with a sandbag, pillowcase or plastic bag filled with garden soil or a heavy object.
  • Make sure all personal and valuable items are moved upstairs or out of the house, as these cannot be easily replaced.
  • Keep all important documents in a watertight plastic bag in a high safe place. Consider keeping duplicate copies of documents with family or friends who are not at risk of flooding.
  • Move as much furniture as possible upstairs. If items can't be carried, move them away from the wall as this will speed up drying times later.
  • Make up a flood kit - including key personal documents, torch, battery, wind- up radio, mobile phone, rubber gloves, Wellington boots, waterproof clothing, a first aid kit and blankets. Also have a list of useful numbers such as the emergency services, local council, your insurer's emergency helpline number and details of the policy.
  • Make sure neighbours, especially elderly or infirm ones, know there is a flood on the way.

If you live in an area prone to flooding then you probably already know about it. The Environment Agency runs Floodline on 0845 988 1188 which gives real time flood warnings and advice. It is worth updating yourself regularly if you think you are about to be flooded. You can also gain information from the website www.environment-agency.gov.uk/floodline

What to do if you have been flooded:

  • Contact your insurer as soon as possible
  • Don’t touch any of your electrics - they could have been damaged by water and  become live
  • Start identifying items that have been damaged, make a list and take pictures if you can – this will make it easier to assess the damage and speed up your claim.
  • If you can try and lift any items out of standing water – EG, if your carpets are saturated, try and raise any furniture off them on to wooden blocks this will prevent more water soaking into your belongings and help reduce further damage.
  • Listen in to local weather reports in case further rainfall is forecast.

Your home insurance cover:

Flooding is covered as standard in home insurance policies. This means that any damaged caused to your property and belongings, as a result of the heavy rainfall, will be covered and if you have to move out of your home the cost of alternative accommodation is also paid for. We can also make separate arrangements for your pets too! 



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