Existing customers

Managing your policy

If you have any queries about your existing policy, please call us on 0800 158 3993 (calls may be recorded and/or monitored).

Alternatively, you can email us at paadmin@aviva.co.uk.

Make a claim

If you need to make a claim on this policy please call us on 0800 051 5175. Lines are open Monday to Friday 9am to 5pm and calls may be recorded and/or monitored for our joint protection.

Alternatively, you can submit a claim by post by writing to:

Aviva
PO Box 3553, Norwich, NR1 3DA

Make a complaint

We aim to give you great customer service but sometimes things do go wrong. We’ve made it easy for you to complain online using our complaint form. You can even send us photos and files to help us understand your issues.

Submit your complaint now

Contact us about another product

Contact us about another product

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