Policy benefits

For full policy details please read our pet insurance policy wording (PDF 554KB).

Cover Silver Gold Platinum Excess
Illness and injury – including:
Vet's fees £1,500 per year £3,500 per year £6,500 per year Refer to Schedule
Behavioral problems £200 £200 £200 As above
Cremation costs £100 £100 £100 As above
Death from illness or accident £0 £500 £1000 Nil
Clinical diet £200 £200 £200 As above
Cover Silver Gold Platinum Excess
Third party liability (Dogs only) £1m £1m £1m £100 per incident
Cover Silver Gold Platinum Excess
Theft and straying – including:
Advertising costs and materials £0 £250 £750 Nil
Reward £0 £250 £250 Nil
Loss of your pet £0 £500 £1000 Nil
Cover Silver Gold Platinum Excess
Boarding kennel and cattery fees £0 £500 £1000 Nil
Holiday cancellation/curtailment £0 £1000 £2000 Nil
Pay vets direct Yes - Provided your vet agrees.
Cover abroad 6 months cover during the period of insurance.
Helplines*  
Bereavement counselling
0845 602 6921 **
An understanding confidential and professional service enabling you to talk for as long as you need about the death or illness of your pet. Help and advice to address the symptoms brought about by bereavement.
Lines open 24 hours a day, 365 days a year.
Pet legal
0845 676 9576 **
Lawyers are available to provide advice and explain legal issues in plain English and in a friendly and helpful way.
Lines open 24 hours a day, 365 days a year.
Pet minders
0333 234 0631 ***
This enables you to find a local registered Dog Minder (on a national basis) for either a few minutes or indeed weeks, in order to look after your dog while you are away.
Lines open 8.00am to 6.00pm weekdays and 9.00am to 2.00pm on Saturdays
Find a vet helpline
0333 234 0631 ***
If you and your pet are away from home whilst in the UK and your pet needs urgent veterinary care, you have access to a helpline so you can identify the nearest vet to you.
Lines open 8.00am to 6.00pm weekdays and 9.00am to 2.00pm on Saturdays

* Services offered through these helplines are provided by external companies. Your insurance does not cover any additional costs charged for these services.

** Calls to 0844 numbers cost 7p per minute; Calls to 0845 numbers cost 3p per minute. All calls will be subject to your phone company’s access charge

*** The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Calls to and from Aviva may be monitored and/or recorded.

Get a quote for pet insurance

Save up to 10% when you buy our pet insurance online. Subject to a minimum premium.

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For pet insurance Aviva UK Digital Limited introduce to BDML Connect Ltd who arrange and administer the policy. BDML Connect Limited is authorised and regulated by the Financial Conduct Authority (No. 309140). Registered in England and Wales Number 02785540. Registered Office: 45 Westerham Road, Bessels Green, Sevenoaks, Kent, TN13 2QB. Aviva UK Digital Limited is authorised and regulated by the Financial Conduct Authority. Registered in England No. 09766150. Registered Office: St Helen’s, 1 Undershaft, London EC3P 3DQ. Pet insurance is underwritten by Aviva Insurance Limited, Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 202153). You can check this by visiting the Financial Services Register at http://www.fca.org.uk/register or contacting the Financial Conduct Authority on 0800 111 6768.

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