Our customers said…

Over two million people trust us to provide them with prompt, private care. Read what happened to three of our private health insurance customers here and find out what they think about our service…

Rosleen Jone’s story…

“I was very impressed with Aviva and the way they deal with their customers. Telephone calls are answered quickly and you are always put through to pleasant staff who are so willing to spend a lot of time talking you through the procedures and options open to you. I was in no doubt that I was dealing with real professionals who care. If you are ill, you need this reassurance as well as the security of knowing you do not have to wait in long NHS queues.

I was not expecting everything to run so smoothly during my claims but was impressed with the way the staff handled everything for me from the first telephone call through to the end stage. I was kept well informed of what was happening – Aviva dealt with everything from paying consultants to clinic fees.

I was able to get an appointment with my consultant, a diagnosis and operation in a few weeks. I would recommend Aviva to anyone.”

Dr Alan Smith’s story…

“My experience of making claims on my Aviva Health policy has been a pleasant and positive one. From my first telephone conversation with the claims handler, I know I was speaking with someone who knew their job and the terms of my policy and wanted to help. The claims handler told me the exact procedure to follow and provided me with the necessary references to have the required treatment as quickly as possible and payment was carried out efficiently – I was not passed from one person to another in a long chain of non events. I paid my premium to have any possible claim dealt with efficiently and Aviva Health certainly did this.”

Lynda Mason’s story…

“When I was diagnosed with cancer it came as a complete shock, all I wanted to do was get it sorted as quickly as possible. When I rang Aviva to discuss my situation they were so organised and knowledgeable. They did most of my thinking for me in the early days. I was allocated my own named key worker who was based in the oncology team and I had a direct telephone number and could ring at any time to discuss any of the issues that arose. My case worker, and all other members of the team, were fantastic. I was made to feel important and that my health care came first above any costs incurred. The team often dealt with the hospital or surgical team direct, leaving me free to concentrate on my health. I would thoroughly recommend Aviva as a healthcare provider, I couldn't think of anyone better, their customer service and customer care is second to none.”

More questions? We’re happy to answer them

You can phone us direct on 0800 015 5195, using reference INT HS12.

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