Our customers said…

Nearly one million people trust us to provide them with prompt, private care. Read what happened to three of our private health insurance customers here and find out what they think about our service…

I took out my policy for peace of mind and because I was aware there were long waiting times in my area. When I developed pain in my left knee, I decided to seek advice from Aviva and following several consultations and diagnostic tests, I was advised that a knee replacement was required.

I was really impressed with the advice and treatment I received throughout my claim. They put my mind at rest, are helpful and nothing is too much trouble. They know what to do and when to so it and this is all over the phone-service supreme! I am more than happy to deal with Aviva.

Peter Hines

Since joining Aviva, I have been most impressed with the efficiency and knowledge of all the operators to whom I have spoken. They have always been able to guide me directly or advise me as to the correct department.

Their friendly but polite telephone manner is most reassuring at a time when reassurance is at a premium. As a cancer sufferer, the service I have received through the designated department has been second to none and I know that this service will continue. Thank you Aviva.

Janet Davies

I was referred to a specialist that dealt with breast cancer. Having access to the best specialists in the area put my mind at rest at such a difficult time. The absolute best thing about the service I received from Aviva was that it left me free to concentrate on myself; if I felt like going for a walk, I could, they handled everything for me.

I am particularly pleased with the extended cancer monitoring benefit. I absolutely make sure that I have an annual ‘check up’ with my consultant. Obviously, one of the main worries associated with cancer is the ‘will it come back’ question.

Knowing someone is keeping an eye over me is very comforting and really does aid life returning to normal. I would thoroughly recommend Aviva, I couldn’t think of anyone better – their customer service and care is second to none.

Lynda Mason

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You can phone us direct on 0800 092 4371, using reference INT HS1.

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