You might already have the money from your endowment earmarked for something, such as paying off your mortgage, for example.
Follow the steps within the Next steps section so that your money is paid directly into your account.
Once you've received your maturity options pack and you've decided you want to take your money, you need to:
We ask you for the policy document as it helps us verify your claim to the money from the endowment. If you have lost the policy document, please read the promise wording in section 3 of the option selection form and sign the declaration.
As we can only pay into an account belonging to the policyholder, we must see evidence of this even if we've been taking premiums from this account. We'll accept:
If you live abroad, we will ask you for proof of your identity. We will accept one of these items:
We'll also ask for:
Under current legislation, we must verify your identity before we pay out any money. This helps to protect against fraud and also makes sure that we only pay the person who is entitled to the money.
We will pay out your maturity money when your policy matures, assuming we have received all the documentation and proof of identity we have asked to see. In some instances, it may take three to five working days for a direct credit payment to your bank account to clear.
If the policy is assigned, we'll write to the assignee as the policyholder.
If your policy is held under trust, you should contact the trustees and ask them to sign the declaration in section 4 of the payment release form.
We can't release your money until we receive your instructions plus all the supporting evidence we ask for.
For information call us on:
0800 092 2436
If you want financial advice, please contact your Financial Adviser. If you don't have a Financial Adviser you can find one via www.unbiased.co.uk.