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Manage your account

Manage your account online

If you are an existing client our new Online Service allows you to manage your investments anytime of the day. The service enables you to:

  • check the latest valuation of your investments
  • view transactions on your account from the previous 6 months
  • amend regular investments
  • top up your investment
  • manage your contact details and bank details

Our registration process is simple, you will need your account number to register for this service (this can be found on your latest statement or if you are a new customer on the contract note you received in the post)

Register or Log in

Frequently asked questions

How do I know how my investment is doing?

You are able to view the latest valuation of your investments online. Register for our Online Service.

Alternatively, the share price of your fund is published on the following:

Calls to this number may be recorded for training and monitoring purposes. Calls are free from a BT landline. Costs may vary from mobiles and other networks.

We send investors a personalised statement booklet twice a year showing the performance of your investment as at end of June and December and detail any transactions made during the six month period.

If you are invested in the funds outside of the ISA you will receive Report & Accounts for the funds you are invested in every six months. These reports provide detailed information on the performance of the funds. If you invest via the ISA and would like these reports please contact us.

How do I top up my investment?

You can make additional investments either by lump sum or by making regular investments. You can top up using our online services or alternatively by sending us a top up form (PDF 834kB) together with a cheque payable to Aviva Investors UK Funds Limited for ISA Investments or, if you are investing directly into a collective investment fund, Aviva Investors UK Funds Services Limited. The minimum top up amount is £250.

Before you top up you must ensure you have read the latest Key Investor Information Document for the Fund in which you wish to invest, the Supplementary Information Document (PDF 973kB) and when investing in an ISA the Investment ISA Terms and Conditions (PDF 1.19MB).

How do I make a withdrawal?

You can make a withdrawal at anytime, as long as it is for at least £500 for ISAs or £250 for ICVC investments. To keep your investment open you must keep at least £500 in your Fund.

You can make a withdrawal by writing to us or calling us. Once we get your instruction we'll sell your investment at the next available valuation, then we will either send a cheque to your home address or credit the payment directly to your bank account. It should be with you within 7-10 working days. Due to Money Laundering Regulations we may require additional documentation from you to verify your identity. We will of course contact you if this is required.

We will do anything we can to make sure this doesn't cause delays. The checks we carry out are to make sure we pay the correct person and ensure we meet the Money Laundering regulations. If you are an ISA customer, remember you will lose the tax benefits on any money you withdraw from your investment.

Contact us

You can call Customer Services on:

0800 051 2003

Monday to Friday
8:30am - 5:30pm

You can call Dealing Services on:

0800 051 2003

Monday to Friday
9:00am - 5:00pm

Calls may be recorded.

If you wish to write to us:

Aviva Investors Administration Office,
PO Box 10410,
Chelmsford,
CM99 2AY

WC02248 05/2013