Existing customers

Useful numbers – open 24 hours

  • Medical and other emergencies abroad (+44) 1603 208 044
  • Make a claim (non-emergency) abroad (+44) 1603 603 716
  • Free advice before you travel 01603 208 045
  • UK motor breakdown 0800 032 5700
  • Legal helpline 01603 208 244

Useful numbers – not open 24 hours

Lines open Monday to Friday 8.00am – 8.00pm, Saturday 9.00am – 5.00pm, Sunday 10.00am – 4.00pm.

  • Amend or renew your travel insurance policy 0844 891 1104
  • Make a claim (non-emergency) UK 0844 891 1444

Policy documents

If you select eDocs you will be sent a confirmation email containing a link to download and save your policy documents. Otherwise we will send you your policy booklet by post.

In the meantime you can download the travel policy booklet (PDF 1.57MB).

If you have a general enquiry about your policy please email us using our contact form or call us on 0844 891 1104.

If you have a complaint

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, Aviva Insurance Limited is covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may refer it to this independent body. Following the complaints procedure does not affect your right to take legal action.

Submit your complaint now

Contact us about another product

Contact us about another product

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