Existing customers

Register/Log in to MyAviva

Register / Log in

or call us to make changes to your policy on 0844 891 1167*.

Van customers with a VAN prefix policy number (eg VAN043899177) please call us to make amends to your policy.

Van customers with a MMV prefix policy number, register/log in to my policy to view/print documents and renew, for all other policy amends please call us.

Make a claim

We know that your van is crucial to your business, so if you’ve had an accident or claim call us on 0844 891 1333* — our claims lines are open from 8am to 6pm Monday to Friday.

Call and one of our expert incident managers will begin to process your claim immediately (calls may be recorded and/or monitored).

If you have a complaint

We hope that you will be very happy with the service that we provide. However, if for any reason you are unhappy with it, we would like to hear from you. In the first instance, Aviva Insurance Limited is covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may refer it to this independent body. Following the complaints procedure does not affect your right to take legal action.

Submit your complaint now

Aviva Advantages

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Contact us about another product

Contact us about another product

* 0844 numbers will be charged at 3p per minute from a BT landline. Calls from other networks may vary.

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