We surveyed 1,000 hosts and 1,000 guests in September 2019:
Hosts
- More than half of hosts (53%) have experienced or suffered damage, including breakages and spillage
- Just under half (48%) reported theft of personal items or furniture
- 18% told us guests had left their homes in an unacceptable state
- Half of hosts remove belongings when guests come to stay
- 81% said they would consider using a home-security system, for example a security camera, to monitor guests. A quarter of those said they wouldn’t inform guests that cameras were in place
- 39% of respondents who have already listed their property on home-sharing sites are living in rented accommodation
Guests
- Two-thirds (66%) said they had broken or damaged something.
- Most owned up and offered to pay (35%) or replace the item (28%)
- 13% said they blamed the damage on someone else and 9% hid the damage
- 38% of those who’ve stayed in a home-share are actively considering listing their own property
