Our simple, four-step claims process
In general, to make a claim, your employees will simply need to follow these four steps:
- Check to make sure the costs of their planned healthcare are covered by your company’s policy. This information will be in their policy schedule, but they can call us if they’re unsure.
- Download and complete a claim form (PDF 0.2MB) or call us on 0800 158 5191 and we’ll send a claim form in the post.
- The claim form will need to be signed or stamped by the provider of the service(s) or treatment, where requested. The completed form can then be sent to us with all original receipts.
- We’ll process the claim and pay back their eligible costs up to the limits in your company’s policy.
Your employees will find full details of how to make a claim in their policy schedule.
If there’s something else you’d like to know about making a claim
We’re happy to help you, every step of the way. If there’s something else you’d like to know about how your employees make a claim, you’re welcome to call us on 0800 158 5191.