COVID-19 information: Defined Benefit Solutions

Everything you need to know at this time

As the pandemic continues to impact all our lives, we know how tough it is. That's why we're doing all we can to support you when you need us, while keeping our people safe.

To help with any concerns you may have, we’ve put together the following information.

Latest COVID-19 update

As the COVID-19 outbreak continues, we’re focused on the well-being of our staff and our customers.   Aviva is financially strong. Based on the closing position on 30 September 2020, our Solvency Coverage Ratio is approximately 195% of that required by the regulators.

Our annuity customers’ pension payments are not affected by market conditions and we have put in place hedging arrangements to minimise our exposure to ongoing market volatility.  We have well established business continuity plans for all our teams.  Our operations, customer service and deal management teams are working remotely, but remain fully focused on helping our existing customers and defined benefit pension plans who are considering de-risking. 

Wait times may be longer than normal, but we have alternative email and call back options to respond to this hopefully short-term disruption.

How to get in touch

If you have any questions, please get in touch with your usual Defined Benefit Solutions contact or email

COVID-19 support for other business products

Business insurance

Workplace Savings & Retirement

Business Health Insurance

Payment deferral available

Group Protection