COVID-19 updates for Aviva business policies

COVID-19 support and advice: Business health insurance

Everything you need to know, including how to apply for a payment deferral

As the COVID-19 situation continues, we’re doing all we can to support you when you need us, while keeping our people safe. To help with any concerns you may have about your health insurance policy with us, we’ve put together the following information.


Latest COVID-19 update

Due to the COVID-19 pandemic the NHS cancelled all elective and non-emergency procedures in its hospitals, except for life threatening or time-critical conditions.

The Government also announced an agreement between the NHS and private facilities to reallocate much of their national capacity to support the NHS and help to meet the anticipated demand for clinical care. From Tuesday 28 April, the NHS confirmed that the restoration of some services would start to take place across the UK on a localised basis.

As a result of the agreement with the NHS, some private healthcare providers will find it difficult to deliver certain services and treatments. You and your employees may therefore see non-urgent procedures and treatments de-prioritised as resources are focused on providing critical care such as cancer treatments to both private and NHS patients. This is part of the effort to defeat COVID-19 and help our country return to normal.

We’re here to help

If you’re struggling financially due to Coronavirus (COVID-19) and need help, we can defer your monthly payment for up to three months. Please remember that you’ll need to pay back the premium when the deferral period ends. If you have any questions or would like help identifying alternative options to better suit your current needs and budget, we’re here to help.

Please contact us on 0800 092 4590 to discuss your individual situation and we’ll do our best to help.

Frequently asked questions

We understand that you will be concerned how this might affect your health insurance policy, so we’ve prepared these questions and answers (PDF 135KB) to provide clarification.

How to get in touch

Contact us

If you still have any questions, please contact us on 0800 092 4590. Lines are open 9am-5pm Monday to Friday.  Calls to and from Aviva may be monitored and/or recorded.

Payment deferral

For customers experiencing severe financial difficulties as a result of COVID-19, we may be able to help you manage your payments.

Please contact us on 0800 092 4590 to discuss your individual situation and we’ll do our best to help.

COVID-19 support for other business products

Business insurance

Payment deferral available

Workplace Savings & Retirement

Group Protection

Defined Benefit Solutions