As the pandemic continues to impact all our lives, we know how tough it is. That's why we're doing all we can to support you when you need us, while keeping our people safe.
To help with any concerns you may have about your health insurance policies with us, we’ve put together the following information.
Latest COVID-19 update (Jan 2021)
Due to the current increase in COVID-19 cases, the NHS is focusing its treatment on the most urgent cases. This means many non-urgent procedures are being cancelled or delayed where the demand for beds and intensive care unit (ICU) beds is very high.
Private hospitals remain predominantly open but are also being impacted by the winter surge with some less urgent treatment being delayed. This is caused either by restrictions on ICU support that would usually be provided by the NHS, or where the private hospital is supporting the NHS by making additional capacity available.
Whilst there is a lot of uncertainty around COVID-19 and how this impacts claims demand and treatment availability, the Private Medical Industry continues to work together to protect customer safety and enable access to the services that they need.
We would encourage customers to contact us if you would like to make a claim, as the majority of services are available and we will be able to place you in the care of an appropriate clinician.
We’re here to help
If you’re struggling financially due to Coronavirus (COVID-19) and need help, we can defer your monthly payment for up to three months. Please remember that you’ll need to pay back the premium when the deferral period ends. If you have any questions or would like help identifying alternative options to better suit your current needs and budget, we’re here to help.
If you have any questions or would like help identifying alternative options to better suit your current needs and budget, please contact us on 0800 092 4590 and we’ll do our best to help.
Frequently asked questions
We understand that you will be concerned how this might affect your health insurance policy, so we’ve prepared these questions and answers (PDF 135KB) to provide clarification.
How to get in touch
For customers experiencing severe financial difficulties as a result of COVID-19, we may be able to help you manage your payments.
Please contact us on 0800 092 4590 to discuss your individual situation and we’ll do our best to help.