COVID-19 updates for Aviva business policies

Apply for payment deferral

Eligibility criteria and important information

Criteria to apply for payment deferral

If you’re struggling financially due to COVID-19 and need help, we can defer your monthly payment and spread it evenly over the remaining term of your policy. Check the eligibility criteria and important information below before requesting a payment deferral.

Eligibility criteria:

  • You hold a business insurance policy which you purchased directly with Aviva. If you purchased your policy through a broker, you should contact them in the first instance.
  • The policy is currently active and you have made at least one payment.
  • You are either:
     - Self-employed or a sole trader.  You are unable to work or your business has been significantly impacted by COVID-19; and you meet eligibility criteria for government funding to support you or your business because of COVID-19; and you intend to apply or have applied for government funding and have not yet received payment; or
    - a business which applied for government funding to support you or your business because of COVID-19 and you have not yet received payment.
  • You must not have missed more than one payment.

Important information

  • You will be requesting to defer your payments. The total amount of the deferred payments will be spread evenly over the remaining term of your policy. This means the overall premium will remain the same, however your monthly premium will increase. All terms of your insurance policy will still apply.
  • You can request a payment deferral of up to three months. If you apply for one or two months now, you can make a subsequent application but the total period of all applications should not exceed three months. The maximum period of deferred payments you will be allowed will be three months.
  • If you make an application and you have already missed a payment, we will automatically include that missed payment in your payment deferral period. This means a missed payment could impact on when your deferral period will start. If you have missed more than one payment, we are not able to offer you a payment deferral.
  • You must pay for your entire year’s premium within that policy year. 
    • If you have more than 4 premium payments left on your current policy: You can request a payment deferral for up to three months. Remember, the more months you defer payment for, the higher your monthly premiums will be when they start paying again.
    • If you have 4 premium payments left on your current policy: You can request a payment deferral for up to 3 months. If you apply for the full 3 months, this will mean you will need to pay for the entire deferred period and your final month as part of your last premium payment.
    • If you have 3 premium payments or less left on your current policy: please contact us on 0800 302 9507 (Monday to Friday: 9:00am to 5:00pm) to discuss how we can help you.
  • If you pay for your policy using an Aviva credit facility, we do not exchange information about your credit agreement with Credit Reference Agencies. This means your credit score and ability to obtain credit in the future should not be affected by your payment deferral.
  • If you fail to make your increased payments at the end of your payment deferral period, we may cancel your current policy in line with your policy terms for non-payment of your premium. This is something you may have to disclose if you apply for insurance in the future.
  • We will defer your next payment if your due date is more than 10 days ahead. If your payment is due in 9 days or less, we will be unable to start the deferral period from this payment. You can still apply for your payment deferral period to start from the following payment due date.
  • Provided you meet the eligibility criteria, confirmation of your revised future payments will be sent to you once we have processed your request.
  • Please don't cancel any future payments or the direct debit instruction. These will be updated automatically to reflect your increased payments. Payments will be taken on the same date each month using your current payment method.
  • The information you provide will be used to determine your eligibility for payment deferral. This information will not impact on premiums for future insurance policies. Please see our Privacy Policy and the privacy notice within your policy documents for more information about how we process your personal data and your individual rights.
  • All terms of your insurance policy will still apply.
  • We reserve the right to refuse your payment deferral request if you don’t meet the eligibility criteria.
  • We can withdraw the offer of payment deferrals at any time without notice.
  • We can’t reverse a deferral once it’s in place.

To proceed, you need to meet the eligibility criteria and confirm on the application form that you agree to the important information on this page, including that your future payments will be increased and collected using your current payment method. If you are happy to proceed, please continue to the form below.