What are customers saying about our workplace pension?

“If you're thinking about auto-enrolment, in my experience you couldn't do better than Aviva”

BUSINESS OWNER
Liz Jackson
The York Priory B&B
York

COMPANY DIRECTOR

“I would recommend Aviva workplace pensions to other businesses”

Rosena Robson
Mad Dog Casting
London

Video transcript

I’m Rosena Robson and I’m a Director for Mad Dog Casting.

We’re based at Ealing Studios and we are one of the leading extras agencies in the UK, we provide extras, background crowds, walk-ons to film television and commercials.

Recently we’ve supplied extras for Fantastic Beasts, for Cold Feet, for things like Sherlock Holmes, lots of award winning and amazing British produced TV and films.

We’ve known for some time that we were going to have auto enrolment and so, we wanted to get ourselves ahead of the game and we’ve started with researching how we would do it, so which company and obviously we went to Google initially, as you do, and at that point we found Aviva.

And Aviva seemed to me the best brand that was involved in this area.

We felt that we had the confidence to do it in-house and that is partly why we chose Aviva, because you had the on-line system.

“Aviva offers control and flexibility for the customer via its self-service platform”

Judge’s comments Payroll World Awards 2016.

It’s really important for us to have really highly motivated staff, so when we told the employees it was quite a nice opportunity to have a meeting with them, and we told them not only about the pension but about the whole benefits package we were introducing.

It was just timely and obviously they were very pleased to have a pension and all the other benefits as well. So, in terms of setting up the pension with Aviva it’s been pretty straight forward and I’d say mainly because you’ve had that helpline, you can phone people, you can contact them online and that has been invaluable.

I think with this kind of thing it’s easy to be slightly afraid of it, but obviously, there’s no need to be because you’ve got that help in the background.

“The customer service I received was fantastic; nothing was ever too much trouble – a million thanks”

Jenny Kohler – Symrise UK, Marlow

“Aviva’s staff are always very helpful, professional and kind to me whenever I need any assistance.”

Ana Freitas – Rapier Communications, London

“The time and effort Aviva put into helping me was commendable”

Manjula Hawaldar, Infosys Lyd. London

Well, I would recommend Aviva workplace pensions to other businesses because it’s a system that you can do internally, having done it, and gone through the process for a number of months now, it is actually pretty straight forward.

My experience with Aviva has been amazing, so once you get going with it, it’s something that doesn’t take out too much time from your business and you can get on with the rest of the day job, which is, you know, which is what you want.

FINANCIAL ADVISER

“Aviva went above and beyond the call of duty for me - I can’t fault the customer service”

Paul Jeffrey
Cherish U Ltd
Cheshire

BUSINESS OWNER

“Everything was covered, no problems at all. It’s all gone perfectly smoothly.”

John Collis
London Ship Managers Ltd
London

HR MANAGER

“The time and effort Aviva put into helping me was commendable”

Manjula Hawaldar
Infosys Ltd
London

JUDGES' COMMENTS

“Aviva offers control and flexibility for the customer via its self-service platform, with strong client testimonials highlighting the simplicity of the offering.”

Payroll World Awards 2016
London

HEAD OF FINANCE

“We found Aviva to be proactive, responsive and highly supportive.”

Chris Hill
Crime Reduction Initiatives
Brighton

FINANCIAL ADVISER

“I think Aviva’s microsite is a fabulous service - especially for companies who are dedicated to offering their employees a good pension scheme”

Anne Gibson
St James Place Partnership
Newcastle upon Tyne

FINANCE DIRECTOR

“Aviva made the whole (auto-enrolment pension) process feel a lot less scary!”

Nicola Moffat
The Gate Scotland
Edinburgh

PAYROLL MANAGER

“Aviva’s staff are always very helpful, professional and kind to me whenever I need any assistance.”

Ana Freitas
Rapier Communications
London

BOOKKEEPER

“We’ve been working with Aviva for over a year now and couldn’t be happier. We’ve had loads of great feedback from our members so far.”

Matthew Burrell - Head of Partnerships
Institute of Certified Bookkeepers
London

FINANCE MANAGER

“What I really liked was when I rang the department dealing with our auto enrolment they all seemed to know each other, knew we were a client and it was obvious they covered for each other and worked as a team. It reminded me of the service you used to get from a family firm”

Brian Stewart
Bede House Association Limited
London

FINANCIAL ADVISER

“Many of my schemes are with Aviva, I like Aviva, you guys get it right far more often than you get it wrong”

Keith Allnutt
Lubbock Fine
London

HR MANAGER

“The customer service I received was fantastic; nothing was ever too much trouble – a million thanks”

Jenny Kohler
Symrise UK
Marlow

OFFICE MANAGER

“Everything was very straightforward - I found the webinars extremely valuable as it reinforced my understanding of auto-enrolment”

Sasha Armour
Mitsubishi Estate
London