Tell us about your motor incident

We’re here for you, so if you would like to tell us about an incident that has happened please complete the fields below. Alternatively if you would prefer to talk to us you can call on 0345 030 6925^ (24 hours 7 days a week).

Does your claim involve just windscreen damage?

To make an online glass claim and book your repair/replacement

Glass claim only

Or please call us on 0345 030 6925^ and select option 2 (lines open 24/7)

If any items have been stolen or you have suffered further damage please complete the full claims form on this page.

We would like you to tell us about what has happened even if you are not making a claim on your own policy as this allows us to defend your interests in the event of somebody else reporting the incident.

Important, please tell us…

Was anyone injured in this incident?

If your claim involves an injury we feel that it is important to speak to you directly to ensure you receive personal attention.

To do this please call us on: 0345 030 6925^ (24 hours 7 days a week). One of our claims advisors will be able to process your claim.

If however the injury was minor and you would prefer to, you can still complete your details below. Please ensure that any details relating to the injury are added to the “Anything else section”.

About you

All fields marked with a * are mandatory.

About you

Please select how you are related to the person insured. Anyone connected to the policyholder can submit details of this claim. If you intend to complete the form simply to let us know that it has occurred (for example if you are the third party) and do not wish to claim, please contact us on 0800 028 0426 (8am–6pm Monday to Friday)

Your options are:

  • The policyholder — You are the policyholder (the person insured)
  • A relative of the policyholder — You are related to the person insured
  • A broker — You are a broker representing the person insured

Please let us know what your email address is. You will need to have an email address to submit your claim online as we need to be able to send you confirmation of the claim. Enter your address in the format (it doesn’t matter if you use capitals or not).

We ask you to enter your email twice so that we can be sure that it is correct and that we don't send your personal information to someone else because the address was entered incorrectly. If you would like to know how we use your personal information, you can read our privacy policy.

We use this number to identify the policy which this claim relates to. It can be found on your policy documentation and may contain both letters and numbers.

Advice Note

If we have any questions you may be contacted between the hours of 8:00am to 8:00pm to discuss your claim. We are open 24 hours, 7 days a week so if you wish to seek advice regarding your claim, please give one of our advisors a call.

About your claim

About your claim

Please let us know briefly where the damage to your car happened. For example: “the A11 in Norfolk, near Thetford” or “the library car park, Sittingbourne, Kent”.

Please try and be as specific as possible, particularly if you have had to leave your car there because it is not driveable. This information would then allow us to locate your car and recover it.

Please let us know whether the Police or Ambulance service attended the accident / theft your car was involved in.

If the Police were involved, please supply us with their ‘incident reference number’ if you were given one.

Aviva recommends you use our Approved Repairer Network. This helps us to ensure you receive the best customer service possible.

Use this part of the form to let us know the postcode (eg NR1 3NS) closest to where you would like your car repaired. For example, this could be your home postcode, work postcode or even somewhere else. We will use this information to locate the closest Aviva approved repairer and get your car booked in as soon as possible.

If you do not want to use the benefits of our Approved Repairer Network, please leave this part of the form blank.

Please provide the personal/address details of the driver

Please provide the following additional personal details

About the theft

About the theft

About the damage to your vehicle

About the damage to your vehicle

Where was the vehicle damaged? (tick all that apply)

Please tick each area on your car that has been damaged in this particular claim. The picture shows an overhead view of a car to help you place where this damage occurs. If you cannot see the image please refer to the text.

Car diagram   Drivers side front wing Drivers side front door Drivers side rear door Drivers side rear wing Passenger side front wing Passenger side front door Passenger side rear door Passenger side rear wing Car centre - front Car centre - bonnet Car centre - front window/screen Car centre - roof Car centre - rear window/screen Car centre - boot Car centre - rear

Image Upload

Image upload

You can upload images you have of the damage to your vehicle.

The images must be under 500Kb in size.

You can send us a photo of the damage to your car. Select Browse to locate the file on your computer. The file should be a jpeg (JPG) image and should be under 500kb in size. You can upload a maximum of five images.

Here’s some advice about taking photos of damage to your car, first the types of photo:

  1. Take a picture showing the car with the registration number visible.
  2. Take a picture showing the car’s speedometer/mileage if possible.
  3. Take a picture showing the overall damage on the car if possible.
  4. Take a picture showing the detail of the damage eg a close-up of the front wing.
  5. Try to get a photo showing any specific damage eg water marks in the case of a flood claim or the ignition lock in the case of a theft claim.

Some general pointers:

  1. If you take a photo inside the car of the speedometer, try one with the flash off, it might make it easier for the detail to be seen.
  2. Don’t get too close! Keep about 70cm (2ft) away from the car, use the zoom instead.
About the third party

About the third party

If you know who the third party’s insurer is, please let us know here.

If you know the third party’s insurance policy number, please let us know here.

Anything else

Anything else

This section can be used to let us know of the claim circumstances and anything else that will help us process your claim more effectively.

Some examples you might wish to include are:

  • What time of day the event occurred
  • Any relevant weather conditions
  • Whether any other people were involved.
  • What speed was your car, or anyone else’s, travelling at

It would also be helpful if you have an idea as to when you would like your car repaired by one of our approved repairers. You can enter this information in this section.

Anything you do not tell us here which we need to know will mean we will need to call you to begin processing your claim.

Aviva’s approved repairer network

At Aviva we strive to provide an excellent service when you need it most. That’s why we’ve built up an extensive network of vehicle repair specialists to meet your needs.

There are many advantages to using one of our Aviva approved repairers:

  • Peace of mind — Using an Aviva approved repairer you can relax knowing your vehicle is in safe hands and is backed by a 3 year guarantee on all repairs. Plus Aviva approved repairers meet BSI Kitemark and/or vehicle manufacturer standards, meaning they’re qualified to carry out the highest standard of repair.
  • Great service — All Aviva approved repairers understand what great service means and have strict customer satisfaction targets.
  • Mobility — If you have selected a courtesy vehicle* option on your policy you’ll receive a courtesy vehicle while your vehicle is being repaired. If required the repairer can collect your vehicle and leave you with a courtesy vehicle.
  • Flexibility — If following an accident your vehicle is still roadworthy, you can bring your vehicle to one of the Aviva approved repairers or, if it’s more convenient, the repairer can come and collect the vehicle from you. Then once the repairs have been made we will bring the vehicle back to you. We can also come to you and assess the damage to your vehicle following an accident if it’s more convenient.
  • Speed — We can authorise approved repairs within 24 hours from the damage assessment, and some repairers are able to start work on your vehicle immediately without Aviva’s authorisation. Aviva approved repairers aim to return your vehicle at the earliest convenient date for you.

* Courtesy vehicle add-on is not available on Third Party, Fire and Theft policies

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