Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7064 customer reviews

Rating breakdown

7064 reviews

  • 5 stars awarded by 5092 reviewers
  • 4 stars awarded by 1275 reviewers
  • 3 stars awarded by 223 reviewers
  • 2 stars awarded by 133 reviewers
  • 1 stars awarded by 341 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 7064 customer reviews

Boyce gave this product an overall rating of 5 / 5

Buyer review

Good customer service

On line application form easy to complete and any problem dealt with efficiently by friendly customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Boyce

Grambar gave this product an overall rating of 5 / 5

Claim review

Quick and fair claim for stolen vehicle

Claimed for a vehicle stolen - payout was quick and fair and was kept up to date on the process

I would recommend Aviva to a friend

By:
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Grambar

David gave this product an overall rating of 5 / 5

Buyer review

Surprisingly competitive

Aviva have historically been a bit more expensive, but this time they were as cheap as anything on price comparison sites. And they are a reliable 'name' rather than an obscure internet based insurer! The process of giving information about previous claims was much easier than most competitors websites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

David

A customer gave this product an overall rating of 4 / 5

Buyer review

Aviva website

I have been told I can review my policy online but after numerous attempts I am still unable to access my policy online. So to try and rectify I called the call centre...twice but no one has helped get me sorted. Very disappointing considering I am happy with the price and level of cover

I would recommend Aviva to a friend

Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

dirk gave this product an overall rating of 5 / 5

Buyer review

great customer service

cheapest quote from many received, I recommended a friend who also received a better quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dirk

flowers123 gave this product an overall rating of 4 / 5

Buyer review

Good tel service to callers

Answer the phone very promptly, when calling your service line. and put to the right department .Good explanation on the insurance available. But of course the cost just too high ! Would be good if it is followed by a written conformation of car insurance with the certificate included.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

flowers123

Oldbean gave this product an overall rating of 2 / 5

Claim review

Didn't end up claiming and still getting called

Ended up not having to claim as other driver admitted fault. After spending 45 minutes on hold finally had my call answered. But still was getting calls after I had cancelled claim was still getting calls to book in my car for assessment.

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
3 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
2 / 5

Oldbean

Silverwellie gave this product an overall rating of 4 / 5

Claim review

For there in the end........

After a shaky start with the claim process resolution took a week for all elements of claim process to be activated. Got there in the end with third part admitting blame.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Ease of claims process
4 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
4 / 5

Silverwellie

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