Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 5780 customer reviews

Rating breakdown

5780 reviews

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.5/5 based on 5780 customer reviews

Nick gave this product an overall rating of 5 / 5

Buyer review

Excellent 5*****

Online car insurance purchased in the comfort of my own home. Easy to navigate website and excellent value for money

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nick

Tuszkap gave this product an overall rating of 5 / 5

Buyer review

Tailored insurance

I had been with a different insurance company for six years but there prices for three cars just keeps going up, tried Aviva and was able to tailor my requirements to suit me and they came back with really good quotes so I now have all my cars insured with them. Great website and easy to use.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tuszkap

Mehran gave this product an overall rating of 5 / 5

Buyer review

Very competitive rate. Good website.

Motor insurance policy as expected at a very competitive premium mainly due to the existing customer discount.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mehran

Eve19 gave this product an overall rating of 4 / 5

Buyer review

Pleased

Very good deal ! App very fiddly. I am still unable to view my insurance details using the app

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
3 / 5
Ease of purchase
5 / 5

Eve19

Brodie gave this product an overall rating of 5 / 5

Buyer review

Excellent customer service

I have just recently purchased comprehensive insurance for my car and I am absolutely delighted with the service I have received.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Brodie

Rani gave this product an overall rating of 5 / 5

Buyer review

Excellent

Great customer service, could not fault them at all.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rani

Verygood gave this product an overall rating of 5 / 5

Buyer review

Very good

Very good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Verygood

tishiemeg gave this product an overall rating of 4 / 5

Buyer review

Quick on line quote

Received a quote for car insurance on line, then set it up by speaking to one of your customer service employees. I would have given it five stars but have still to receive a hard copy of my policy which I did ask for.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

tishiemeg

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