What is a courtesy car option?

If you’re like most people, your vehicle will play a big part in your everyday life. Whether it’s doing the school run, going to work or doing the supermarket shop, your car can be essential to making your life as easy as possible. If you have an accident, could you do without the convenience of a car on hand whenever you need it?

If you can’t imagine how you’d cope without a car, you can choose to add a courtesy car option to your Aviva comprehensive car insurance. If your car is out of action because of a claim, you’ve chosen to include the courtesy car as an optional extra and have taken your vehicle to an Aviva approved repairer, you’ll get a courtesy vehicle for the duration of the repairs. If your vehicle is written off or stolen, we’ll provide a courtesy vehicle for up to 14 days or until you get your settlement, whichever is sooner.

Standard or enhanced?

We offer you a choice of either a standard or enhanced courtesy car option. With the standard option, the courtesy car will be a three-door hatchback with 1.0 litre engine. With the enhanced version, you’ll get a five-door vehicle, large enough to seat five people, with a 1.6 litre engine.

If you’re using an approved repairer, they’ll provide you with the courtesy car until they can fix your car. If your car can’t be repaired or it’s been stolen, our claims handler will arrange the courtesy car for you.

If you choose not to use one of our approved repairers, you won’t be able to have a courtesy car.

What if I drive a van, not a car?

If you’re a van driver and choose the courtesy car option, you’ll get a van as a courtesy car as long as you use one of our approved repairers. The type of van will depend on the type of cover you have.

Type of cover

What’s the situation?

What will you get?

Car derived van

Being repaired by an approved repairer

Until your van is fixed, your approved repairer will provide you with a van similar to yours.

Can’t be repaired or stolen and not recovered

Our claims handler will arrange for you to have a van similar to yours for up to 14 days or until you get our settlement cheque.

Panel style van

Being repaired by an approved repairer

Until your van is fixed, your approved repairer will provide you with a van with rear doors but no rear seats or rear side windows.

Can’t be repaired or stolen and not recovered

Our claims handler will arrange for you to have a van with rear doors but no rear seats or rear side windows. You can use this van for up to 14 days or until you get our settlement cheque, whichever is earlier.

Panel style van (long wheel base)

Being repaired by an approved repairer

Your approved repairer will provide you with a long wheel base van with rear doors but no rear seats or rear side windows.

Can’t be repaired or stolen and not recovered

Our claims handler will arrange for you to have a long wheel base van with rear doors but no rear seats or rear side windows. You can use this van for up to 14 days or until you get our settlement cheque, whichever is earlier.

 

Who can drive the courtesy car?

As with your own vehicle, any of the drivers named on your insurance will be able to drive the courtesy car.

Find out more about Aviva car insurance

If you’d like to find out more about our car insurance and how we compare to other providers, visit our car insurance page.

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