Car insurance

Car insurance from £191

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy.

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Car insurance from £191 - 10% paid this for standard cover*

Why choose us?

  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — when you add a second car or van — we expect 20% of our customers to get 1/3 off.**
  • You could save up to 20% off your car quotes when you buy online. 40% of customers are expected to receive the maximum saving.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from August 2013 to January 2014 paid this price or less for our standard cover (excluding optional extras). The premium you will pay depends on individual circumstances, cover chosen and payment method

** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Both vehicles must be registered at the same address. Discount does not apply to optional extras.

*** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 3989 customer reviews

Rating breakdown

3989 reviews

  • 5 stars awarded by 2742 reviewers
  • 4 stars awarded by 946 reviewers
  • 3 stars awarded by 101 reviewers
  • 2 stars awarded by 50 reviewers
  • 1 stars awarded by 150 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings & reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 3989 reviews

Tezza gave this product an overall rating of 5 / 5

Motor Insurance Experience

I was unfortunatley involved in an accident whcih occured on a Friday evening. I was very pleased by the way my initial call was handled and by the way that i was kept infomred while waiting for a recovery truck to appear and collect my car. On Saturday morning I collected my replacement car. Unfortunatley for me my car was declared beyond economic repair. The offer made on my car was very fair and made within a couple of days of the accident. I also had gap insurance on my vehicle and there process to get to the same point took 10 days. The claim was settled very quickly and allowed me to source a replacement car. I am still waiting for my gap insurance to pay out.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

newbie01 gave this product an overall rating of 5 / 5

Excellent!!

This was my first time using Aviva's website and reviewing their car insurance offers. It was a doddle to do and the overall cost was very impressive. Very helpful staff on their freephone helpline also which made making the decision to go with this company for my car insurance the only choice to make. Thanks Aviva :o)

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bramphunt gave this product an overall rating of 4 / 5

Very easy to get the right level of insurance.

Having sorted out what I wanted from the car insurance on line there were still unanswered questions. This is not unusual for web sites in my experience. However, a quick 'phone call to Aviva soon answered my questions & with a slight adjustment to what I had already chosen I bought the insurance there & then.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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