Car insurance

Prices from £185 plus for your reassurance see how we compare

Aviva
More Than
Direct Line
Churchill
Uninsured driver promise Included Not included Included Included
24/7 claims line Included Included Not included Not included
Over £100 personal belongings cover Included Not included Not included Included
Transport options after an accident Included Not included Included Included

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

5 Star car insurance from £185 - 10% paid this for standard cover*

Why choose us?

  • You could save up to 20% online - 16% of customers are expected to receive the maximum saving. **
  • You can quote online in 5 minutes.
  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we’ll be with you on average in less than 45 minutes to recover you and your car.
  • If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount will not be lost and we’ll refund any excess you’ve had to pay. You’ll need to provide us with details of the other vehicle and driver.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from August to October 2014 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 7823 customer reviews

Rating breakdown

7823 reviews

  • 5 stars awarded by 5475 reviewers
  • 4 stars awarded by 1689 reviewers
  • 3 stars awarded by 208 reviewers
  • 2 stars awarded by 122 reviewers
  • 1 stars awarded by 329 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 7823 reviews

Roobs gave this product an overall rating of 1 / 5

Poor

Unfortunately aviva own a bodyshop repair company called solus who are the most unprofessional company I have ever had the misfortune of dealing with, because of this I will never use aviva again.

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
4 / 5
Speed of resolution
3 / 5
Customer experience
1 / 5
Fairness
1 / 5

Hi Please accept my apologies if you are unhappy with the service that Solus have provided. This isn't the level of service we aim to provide at all; therefore we're very disappointed that this has happened and would like to help. Please rest assured I've passed your concerns onto our claims team and have asked them to investigate this further and get in touch with you to resolve things. I hope this helps and thanks for letting us know how we are doing. Kind Regards

Stephanie, Aviva Online Team

Cocobutter gave this product an overall rating of 5 / 5

Car insurance

I purchased my car insurance with Aviva as I have other policy's with them and will be doing house insurance in June all under one company

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

somersetlass gave this product an overall rating of 5 / 5

Excellent Service

It took just ONE phone call and Aviva arranged everything. Their preferred garage offered to collect and return the car at our convenience. The work carried out by this garage was excellent. Thank you Aviva for making this such a stress free experience.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Back to top