Car insurance

Prices from £178 plus for your reassurance see how we compare

More Than
Direct Line
Uninsured driver promise Included Not included Included Included
24/7 claims line Included Included Not included Not included
Over £100 personal belongings cover Included Not included Not included Included
Transport options after an accident Included Not included Included Included

We’re the only car insurer to share our customer claim reviews on our website, so now you can see for yourself before you buy

Excellent all round service, very professional from beginning to end, good service from the appointed repairer.

Yanto from Whitby

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

Defaqto 2014 five star motor insurance

5 Star car insurance from £178 - 10% paid this for standard cover*

Why choose us?

  • You could save up to 20% online - 16% of customers are expected to receive the maximum saving. **
  • You can quote online in 5 minutes.
  • Up to 1/3 off with Aviva MultiCar when you add a second car or van — we expect 20% of our customers to get 1/3 off.***
  • Our UK team are available 24/7, 365 days a year if you need to make a claim.
  • Your UK Personal Claim Manager will ensure you are kept fully informed throughout your claim.
  • Following an accident we'll be with you on average in less than 52 minutes to recover you and your car.
  • If you’re hit by an uninsured driver and it wasn’t your fault, your no claim discount will not be lost and we’ll refund any excess you’ve had to pay. You’ll need to provide us with details of the other vehicle and driver.
  • Our Defaqto 5 Star Rating provides you with independent expert reassurance about the quality of cover we provide.

* 10% of customers buying comprehensive car insurance with us from October to December 2014 paid this price or less for our standard cover (excluding optional extras). The price you will pay depends on individual circumstances, cover chosen and payment method.

** Discount depends on individual circumstances and does not apply to optional extras. Minimum premium applies.

*** Up to 1/3 off applied to the cheaper of the two vehicle insurance premiums. Discount does not apply to optional extras. Maximum 1/3 discount available on policies with either one driver, or two drivers who are domestic partners using their vehicles only for social domestic and pleasure.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 8015 customer reviews

Rating breakdown

8015 reviews

  • 5 stars awarded by 5613 reviewers
  • 4 stars awarded by 1723 reviewers
  • 3 stars awarded by 213 reviewers
  • 2 stars awarded by 124 reviewers
  • 1 stars awarded by 342 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Our 3 most recent reviews

Read all 8015 reviews

goavivagoaviva gave this product an overall rating of 4 / 5


simple easy steps Aviva is one of the best insurers out there, on your side, there to help in all situations.

I would recommend Aviva to a friend

Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Howedy gave this product an overall rating of 4 / 5

Excellent experience

The whole process was simple cost effective and efficient I will use Aviva again

I would recommend Aviva to a friend

55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jammie gave this product an overall rating of 5 / 5

Motor Insurance Claim

I was very pleased with the service I received. The claim advisor was professional and empathetic. She was incredibly patient as I was still in pain from the car crash when I made the claim and my mind was really quite wooly. But we got there. My insurance was paid within two hours of my making the claim. Now that's what I call service!

I would recommend Aviva to a friend

Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
5 / 5

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