Transfers of business

On 1 October 2017, we transferred all the policies, assets and liabilities of Friends Life Limited and Friends Life and Pensions Limited to Aviva Life & Pensions UK Limited.

We also transferred the roles of scheme administrator and scheme operator of the Friends Life Flexible Retirement Account to Aviva Pension Trustees UK Limited and the annuity business of Aviva Investors Pensions Limited to Aviva Life & Pensions UK Limited.

Policyholders will continue to have the same rights under their policies.

Residents of EEA states

Any policyholder who was usually resident or was established in an EEA State (other than the United Kingdom) at the time that he or she entered into a policy included in the transfers, may exercise any right which he or she may have under the law of the relevant country to cancel his or her policy in writing to PO Box 3634, Surrey Street, NORWICH, NR1 3EF, ENGLAND during the period prescribed by that country’s law.

The transfers were sanctioned by:

  • The Companies Court at the Rolls Building, 7 Rolls Buildings, Fetter Lane, London, EC4A 1NL on 13 September 2017;
  • The Royal Court of Jersey, Royal Court House, Royal Square, St Helier, Jersey JE1 1JG on 20 September 2017; and
  • The Royal Court, St Peter Port, Guernsey, GY1 2NZ on 22 September 2017.

You can find copies of the Independent Expert’s reports, the scheme documents and other court documents in our document library.

We have questions and answers that provide further information. If you have any other questions, please call us on (+44) 01603 605555. Lines are open Monday to Friday 8.00am – 6.00pm.

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