AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1061 customer reviews

Rating breakdown

1061 reviews

  • 5 stars awarded by 835 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.7/5 based on 1061 customer reviews

matt4one gave this product an overall rating of 5 / 5

Buyer review

great car insurance

i bought car insurance a great deal for a good price

I would recommend Aviva to a friend

By:
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

matt4one

Dutchman47 gave this product an overall rating of 5 / 5

Buyer review

The car insurance policy was arranged quickly, quietly and the customer service provided was delivered to a high level of satisfaction.

What can I say, the car insurance is priced at an attractive and acceptable level, and my telephone call was very well managed. Excellent customer service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

That's great to hear! Thank you for insuring with Aviva & taking the time to leave a review. I've passed on your comments to the representative you spoke with. Should you need anything further please don't hesitate to contact us. Kind Regards

Jen, Aviva Social Media Response Team

Dutchman47

MSnrCambridge gave this product an overall rating of 4 / 5

Buyer review

Multi Car Policy

Good service online and by phone Competitive rate even though I chose Aviva Plus Premium

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

MSnrCambridge

Ali2710 gave this product an overall rating of 5 / 5

Buyer review

All easily sorted

Although the website did not do everything I wanted the , call centre handler dealt with my policy very well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ali2710

granddad gave this product an overall rating of 5 / 5

Buyer review

great customer service

Aviva Car Plus Insurance is a brilliantly priced car insurance product, paid monthly to a debit/credit card, with differing add ons you can allow/disallow in line with your preferences.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

granddad

ayrhawkhill gave this product an overall rating of 5 / 5

Buyer review

good insurance at a great price

car insurance, also have buildings and contents for the house

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ayrhawkhill

Archbarch gave this product an overall rating of 4 / 5

Buyer review

New Car Ins

Very help staff on the occasions I have phoned. I needed to change car details etc all dealt with efficiently.Would have given five stars but received three lots of paper work all with same details.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Archbarch

Nsmith gave this product an overall rating of 5 / 5

Buyer review

Great company

Great insurance hassel free. Very helpful staff when needed to call. And I would recommend them to people with out hesitation

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nsmith

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