Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Heeeee gave this product an overall rating of
Buyer review
Straight forward service
27/11/2019
So straight forward to get a quote. Easy to get help when needed. A very low stress option plus a discount for having another product with them.
I would recommend Aviva to a friend
- By:
- Heeeee
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Heeeee
Moggy gave this product an overall rating of
Buyer review
Ordinary
27/11/2019
I had to chase them up about proof of no claims discount, sent off picture, then get told had to go to another section that section gives me 14 days send proof no claims discount then they ask me to contact them .I was told that an Irish NCD is acceptable. Then I get bombarded with other emails .so no not that happy don't feel I am being treated very well given the amount I paid. Then monthly payments which I do not want.so have to contact and tell them get me on to 6 months.
I would recommend Aviva to a friend
- By:
- Moggy
- Gender:
- Female
- Age:
- 55 to 64
- Value for money
- 2 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 2 / 5
Hello. I'm sorry to see your post today and would like to help get the matter resolved. We can accept proof of no claims discount from certain other countries and my apologies that the matter was not resolved in an expected time for yourself. If you could please email us on social@aviva.com with your review attached so we can help investigate this further for you.
Liv, Aviva Online Team
Moggy
Lesadrets gave this product an overall rating of
Buyer review
Problem with myaviva
27/11/2019
Staff don’t seem to know why my policy does not appear on the app
I would recommend Aviva to a friend
- By:
- Lesadrets
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 5 / 5
Sorry to read your review. I can confirm our IT department are working hard to fix this as soon as possible. They will email you once it's been completed.
Tasha, Aviva Online Team
Lesadrets
nicole gave this product an overall rating of
Buyer review
great customer service
27/11/2019
I recently purchased car insurance and I was made to feel very welcome and also great prices and very low deposits
I would recommend Aviva to a friend
- By:
- nicole
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
nicole
boldiefred gave this product an overall rating of
Buyer review
Boldiefred
25/11/2019
Car insurance and house insurance good price and very good policy
I would recommend Aviva to a friend
- By:
- boldiefred
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
boldiefred
Sami82 gave this product an overall rating of
Buyer review
Fast and reliable
24/11/2019
Very friendly employees,fast and good prices,i would strongly recommend
I would recommend Aviva to a friend
- By:
- Sami82
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sami82
CaroleB55 gave this product an overall rating of
Buyer review
Great service
24/11/2019
I found this site to be very easy to navigate. The price quoted was very competitive and easily the cheapest price among all the sites
I would recommend Aviva to a friend
- By:
- CaroleB55
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CaroleB55
Anser gave this product an overall rating of
Buyer review
Great customer service
24/11/2019
I love the experience a have with Aviva.. the advisors where great highly recommended
I would recommend Aviva to a friend
- By:
- Anser
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
Anser