AvivaPlus Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.7 / 5 from 1059 customer reviews

Rating breakdown

1059 reviews

  • 5 stars awarded by 833 reviewers
  • 4 stars awarded by 163 reviewers
  • 3 stars awarded by 34 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Filter reviews
Sort reviews
Rated 4.7/5 based on 1059 customer reviews

Lesadrets gave this product an overall rating of 3 / 5

Buyer review

Problem with myaviva

Staff don’t seem to know why my policy does not appear on the app

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
5 / 5

Sorry to read your review. I can confirm our IT department are working hard to fix this as soon as possible. They will email you once it's been completed.

Tasha, Aviva Online Team

Lesadrets

nicole gave this product an overall rating of 5 / 5

Buyer review

great customer service

I recently purchased car insurance and I was made to feel very welcome and also great prices and very low deposits

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

nicole

boldiefred gave this product an overall rating of 5 / 5

Buyer review

Boldiefred

Car insurance and house insurance good price and very good policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

boldiefred

Sami82 gave this product an overall rating of 5 / 5

Buyer review

Fast and reliable

Very friendly employees,fast and good prices,i would strongly recommend

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sami82

CaroleB55 gave this product an overall rating of 5 / 5

Buyer review

Great service

I found this site to be very easy to navigate. The price quoted was very competitive and easily the cheapest price among all the sites

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

CaroleB55

Anser gave this product an overall rating of 5 / 5

Buyer review

Great customer service

I love the experience a have with Aviva.. the advisors where great highly recommended

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5

Anser

Gazzz gave this product an overall rating of 5 / 5

Buyer review

Fantastic service

I recieved my renewal from my previous insurer on shopping around, found aviva on line there quote was fantastic and the website was so easy to use

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Gazzz

Toshremach gave this product an overall rating of 5 / 5

Buyer review

Up to now excellent customer service despite speaking to various advisers each time. Fully flexible, understanding and and cooperative.

Multi car fully comprehensive .... fair and very competitive. House insurance .... fair and very competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Toshremach

Back to top