Overall rating
This product has been awarded an overall rating of from 1061 customer reviews
Rating breakdown
1061 reviews
- 5 stars awarded by 835 reviewers
- 4 stars awarded by 163 reviewers
- 3 stars awarded by 34 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who’ve made a claim or bought an AvivaPlus car insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Bill gave this product an overall rating of
Buyer review
Purchase OK, after sale poor A
24/09/2019
Auto insurance for 2 cars. Original purchase easy enough. Preferred Aviva to other insurers because of Aviva Plus. Not lowest price. Lots of problems with My Aviva, 2 phone calls so far both promising call back from IT. Nothing so far.
I would recommend Aviva to a friend
- By:
- Bill
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Bill
bashir gave this product an overall rating of
Buyer review
good customer service
24/09/2019
I did car insurance, I found it very well, easy to do
I would recommend Aviva to a friend
- By:
- bashir
- Gender:
- Male
- Age:
- 45 to 54
bashir
Hussain gave this product an overall rating of
Buyer review
Good service
24/09/2019
Had cheap insurnace which was hslpful to me. Good for me and would suggest for go cheaper
I would recommend Aviva to a friend
- By:
- Hussain
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 2 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Hussain
superagent gave this product an overall rating of
Buyer review
great customer car
23/09/2019
early days but so far all my enquiries have been dealt with politely, efficient, and with ease. Long may that continue
I would recommend Aviva to a friend
- By:
- superagent
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
superagent
GentlemanChiefStoker gave this product an overall rating of
Buyer review
Helpful and sound assistance
23/09/2019
I purchased both House and Car Insurance as a package of the Aviva Plus. I found the staff very helpful with their guidance. Both policies originally commenced on different months of the year. Now both are together which makes life easier. Even more so by easy monthly payments.
I would recommend Aviva to a friend
- By:
- GentlemanChiefStoker
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
GentlemanChiefStoker
Sooty45 gave this product an overall rating of
Buyer review
Easy to buy online Car Insurance
23/09/2019
Found the whole experience, from getting a quote to buying a policy, very simple to do online. Value for money Car Insurance, with many extras on other policies included as standard with Aviva's Premier cover.
I would recommend Aviva to a friend
- By:
- Sooty45
- Gender:
- Female
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sooty45
Jord gave this product an overall rating of
Buyer review
Great all round
23/09/2019
Cheap good value for money the customer service team are friendly very helpful they even have a handy call back option to save you waiting on hold great company all round help you though anything needed
I would recommend Aviva to a friend
- By:
- Jord
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jord
DeanM gave this product an overall rating of
Buyer review
Excellent!
23/09/2019
I would highly recommend Aviva. They make things simple and straightforward. I now have two policies with them, including a recent car insurance policy. Their online quote tool was very easy to use and when I called, after taking the policy to query something, they were quick to answer, professional and friendly. Thank you!
I would recommend Aviva to a friend
- By:
- DeanM
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
DeanM