Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1749 reviewers
  • 4 stars awarded by 412 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3448 customer reviews

Rolo gave this product an overall rating of 5 / 5

Seamless, perfect experience

I bought car insurance on Aviva Plus, the new product - and the whole process was brilliant. Got a very competitive quote, and buying it was easy. When I had to speak to customer services they were really friendly and helpful and sorted my query out quicker than I'd expected. Communication has been excellent and I've felt informed throughout. So far, a really good experience, let's hope it continues if I need to claim!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rolo

Pixie gave this product an overall rating of 5 / 5

Great value

About 20 percent of another quote that I had.with and that's fully comprehensive with all the trimmings. Easy to use online form too.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pixie

DavidW gave this product an overall rating of 5 / 5

Simple, efficient, good value

Already had Home Insurance for a couple of years with AVIVA. I am normally very loyal to my providers unless I feel let down. My car insurance came up for renewal and Direct Line obviously considered that an increase of 27per cent worked for them. Despite me still being under 60, having maximum NCB, and only doing c10k miles per annum they must have thought that I was a higher risk than I was last year. AVIVA apparently thought considerably different to that and quoted me a price on a like for like basis which is less than what I paid to DLG for 2018/19. Consequently I now use AVIVA for both car insurance and home insurance. I will also move my wife’s car insurance to AVIVA when it next falls due.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

DavidW

Bilco gave this product an overall rating of 5 / 5

Simplicity of the system and good customer service.

I read through the quoted insurance and noted it did cover myself third party for driving other vehicles with the owners permission. This was not quoted in slightly cheaper offerings. Overall Aviva seemed the most practical and financially acceptable quote I was offered.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bilco

Bazza gave this product an overall rating of 5 / 5

Quick and easy

I bought car insurance it was so quick and easy good price and good policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bazza

Mick gave this product an overall rating of 5 / 5

Was very easy to get cover and the price was good.

Car insurance, but will be looking at moving my house insurance when time comes

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mick

A customer gave this product an overall rating of 5 / 5

Efficient and very good competitive pricing

I bought 2 policies for my family's 2 cars. The documentation was not complicated and the prices are very good

I would recommend Aviva to a friend

Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moonfleet gave this product an overall rating of 5 / 5

Excellent care and attention given to my special circumstances.

My husband died very recently and very suddenly therefore I needed to purchase Car Insurance in my own name. As I have always been named as 'Second driver' on my late husband's insurance I did not have any No Claims Bonus in my own right. I looked at numerous comparison website to purchase the insurance, but all of them ignore the fact that I had been driving for over 50 years, and they stacked the premiums up. It was only Aviva who, on the computer, asked me to telephone them to discuss a new policy. They said if I sent them documentation showing my late husband's N.C.B. and my name showing as second driver, they would see what could be arranged. Within a day or two I was offered a large percentage of the N.C.B. This reduce my Car Insurance Premium by a considerable amount compared to other insurance companies. I cannot thank the staff of Aviva enough for offering this N.C.B. and in such a kind and thoughtful manner.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Moonfleet

Back to top