Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Deano gave this product an overall rating of 5 / 5

Great package.

Just a short msg to say I was very grateful to Aviva for saving me a lot of money on changing over my car insurance. It was a weight off my mind, thoroughly professional service, thank you.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Deano

Andra gave this product an overall rating of 5 / 5

Fast process

Very cheap price and very very easy to purchase without soooo many questions and checks like other companies, without silly asking proves about car, myself and licence. Very happy with Aviva!!! Would highly recommend to anyone, unbeatable prices!!!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Andra

A customer gave this product an overall rating of 5 / 5

Good Customer service

My initial experience was awful at the call centre. The lady concerned spoke in such a broad scottish accent and spoke so fast I could barely understand her however three days later when I spoke to a lady at the Norwich office she was incredible.

I would recommend Aviva to a friend

Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

smokey66 gave this product an overall rating of 4 / 5

easy to navigate

I have 3 policies through Aviva. Private Medical : Car insurance : House insurance. I checked the comparison web sites to get a feel for the prices & values, although Aviva was not the cheapest it offered more benefits & lower excesses.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

smokey66

theolddriver gave this product an overall rating of 5 / 5

superb service

customer service guys friendly professional answer the questions promptly no problems, I have been buying car ins since I first started to drive 54 years ago these people are by far the best to deal with.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

theolddriver

Chas gave this product an overall rating of 5 / 5

Transferred at end of previous insurance with ease

This means Avila insurance with my house and both cars.no claims up to now, we will see!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chas

peterthegrate gave this product an overall rating of 5 / 5

polite,pleasant and efficient service

I took out my car insurance with Aviva. The whole experience was executed in a thoroughly polite, pleasant and efficient and efficient manner which made the whole process very easy for the customer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

peterthegrate

John gave this product an overall rating of 2 / 5

Not a good start

It's a competitive price but as yet I have not been able to log in to my account. I have spoken with one of the team, who told me that my date of birth didn't match their records and told that I would receive an email to reset my password, that hasn't happened? Price isn't everything, you need to get the service right. If I'm unlucky enough to have an accident, I'm dubious about what will happen!

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
2 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

Please accept my apologies for the incorrect details being noted on your policy, this would explain the issues that you are having online as the system would not have been able to match up the details. I can see that you have contacted us again since leaving your feedback which I believe the issue has now been resolved regarding accessing your policy online. My apologies again for any inconvenience caused.

Mike, Aviva Online Team

John

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