Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2741 customer reviews

southparker gave this product an overall rating of 5 / 5

great price for new policies

got a very good price for my sons car insurance almost halve of the renewal price my son was very happy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

southparker

Jagman gave this product an overall rating of 4 / 5

Great Service.quick and easey

Fully comp insurance. The best cover .the best priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Jagman

Russ gave this product an overall rating of 5 / 5

Excelleny cover , Excellent Price

Car Insurance. Got quote from compare but when checking Aviva, was better price, same price monthly as annual cover. A name you can trust!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Russ

Leaver gave this product an overall rating of 1 / 5

Bad unhelpful customer service

I liked your price and the use of aviva app but your customer service are not helpful at all , Very rigid not flexible oR understandable hence I cancelled my policy with you.

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
3 / 5
Customer experience
1 / 5
Ease of purchase
3 / 5

It's a shame you had to cancel the policy. Thanks for trying us, and I hope you found a policy suited to your needs

Katie, Aviva Online Support

Leaver

Tunnelrat gave this product an overall rating of 5 / 5

Great customer service

I recently purchased life insurance and got a good deal, then just this month my car insurance required renewal and my insurer wanted to charge me a lot more than I was willing to pay, I contacted aviva and asked for a quote which they gave me and again because it was better than my previous insurer for the same cover I accepted on the spot. The person I spoke to was helpful not pushy and understood my requirements .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

Tunnelrat

moaningminnie gave this product an overall rating of 5 / 5

great service

car insurance excellent price and good expriance when on phone, vey helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

moaningminnie

Mike gave this product an overall rating of 5 / 5

Excellent in every respect

I use Aviva for all my insurance needs, pension, private health, building and contents, travel and motor. They offer competitive, comprehensive and affordable cover. The portal works really well, all my policies in one place. On the one occasion I needed to make a claim they were helpful, quick and settled promptly. I can not recommend them highly enough.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mike

Mansh gave this product an overall rating of 5 / 5

Smooth buy

Bought car insurance with partner as named driver who is a new driver. Overall price was really good. Didn't know Aviva wasn't on GoCompare. After 14 years of using GoCompare finally come to Aviva (who are cheaper and insured directly with them) very happy with service and ease of website use/delivery of documents. Hope to stay for a long time!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mansh

Back to top