Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3049 customer reviews

Rating breakdown

3049 reviews

  • 5 stars awarded by 1457 reviewers
  • 4 stars awarded by 326 reviewers
  • 3 stars awarded by 70 reviewers
  • 2 stars awarded by 44 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3049 customer reviews

Tbone gave this product an overall rating of 5 / 5

Half the price

Half the price of my previous insurance. With better cover and a lower excess

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tbone

jakkie gave this product an overall rating of 5 / 5

great would recomend

van insurance best price on line then called them up to confirm and all was good even sent through the post at no extra coast great

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54

jakkie

Godlike1 gave this product an overall rating of 5 / 5

First class all round.

I've got life insurance from AVIVA and am very happy with it . They truely have great customer service, if they didn't i'd be the first to say.

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Godlike1

Tash gave this product an overall rating of 5 / 5

Car Insurance

Very friendly and efficient operator who listened to my needs. very competitive price with lots of features

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tash

Alin gave this product an overall rating of 5 / 5

Honestly great customer service

Very easy and smooth company . I had good experiences with Aviva that's why again select it .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Alin

sueshi gave this product an overall rating of 5 / 5

Great value

Having tried other motor insurance sites I found the Aviva quote by far the most competitive. Although I've been a driver for many years I didn't have any no claims bonus. I was pleased with Aviva's price and also took advantage of the roadside assistance offer.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

sueshi

Doug gave this product an overall rating of 4 / 5

staff e

The staff were very helpful but copies of the policies were slow in coming in fact I have just asked for a copy of the home insurance today.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Doug

cnic gave this product an overall rating of 5 / 5

Quick Easy & Great Value!

When renewing my car insurance I opted to get an online quote from Aviva. I have other products with Aviva and intended to simply use them for a quote to compare against my renewal. The online quote form was easy to populate, I could tailor the offer to suit my needs and results came up really fast. The best bit though was the massive reduction in my annual premium for a higher level of cover and a lower excess! I accepted straight away!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cnic

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