Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3448 customer reviews

Rating breakdown

3448 reviews

  • 5 stars awarded by 1747 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3448 customer reviews

Scott440 gave this product an overall rating of 5 / 5

Excellent service

I have been with my current insurer for 4 years and the premium just kept going up so as my wife has a motorpolicy with Aviva I did an online quote on your site and than rang to check some details and the lady I spoke to could not have been more helpful and came up with a great price which I went ahead with I could not be more pleased with the outcome.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Scott440

Stevo gave this product an overall rating of 5 / 5

Great Service

I was very impressed as I phoned the headquarters expecting to be put on hold or to be played terrible music and in fact I got through to a human after 4 rings. This person was very helpful as she cancelled my existing policies and got me a reimbursement and helped set up my new insurance.

I would recommend Aviva to a friend

By:
Gender:
Male

Stevo

Candy gave this product an overall rating of 5 / 5

Quick and easy

I was impressed at the competitive insurance rates how quick and easy it was to obtain my insurance policy in comparison to a hopeless search on comparison websites.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44

Candy

Richy gave this product an overall rating of 5 / 5

Tyson

Great company easy to speek to and set up insurance with no problems at all would recommend them to auny one insuring there car as it was the best quote and i got it cheap.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Richy

NB18 gave this product an overall rating of 5 / 5

clear and simple to deal with

Concise explanations with greater detail readily given in response to questions

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

NB18

Laurie195 gave this product an overall rating of 5 / 5

Great service

Bought car insurance. Easy without problems and a good price.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Laurie195

Darren gave this product an overall rating of 5 / 5

Great

Very easy to get a quote, not loads and loads of questions like other companies ask. Great price and great online account also app.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Darren

Jack gave this product an overall rating of 5 / 5

Easy assessment and good price

Car and recovery insurance. Easy to complete and a very comprehensive all encompassing good deal.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jack

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