Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

Mitko gave this product an overall rating of 5 / 5

Best offers and prices!

I bought car insurance and Aviva was the best offer and price!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mitko

Fiona gave this product an overall rating of 2 / 5

All went well until !

I was unable to download my policy documents which is unfortunate

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Hi, It's a shame to see the trouble you had, if you could please get in touch with us via Facebook or Twitter and we can look into this for you? Thanks

Nat, Social media team

Fiona

PamC gave this product an overall rating of 4 / 5

Aviva Reputation

My Husband and I have used Aviva products on and off for a number of year now. They are not always the cheapest but there reputation is excellent and do what they say they do.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

PamC

Chaos gave this product an overall rating of 5 / 5

Price Checked

Car insurance with the largest U.K. insurer at a price SO MUCH CHEAPER than any other quote, what is not to like?

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Chaos

Roumenv gave this product an overall rating of 5 / 5

A New Customer

I have seen the logo AVIVA on the London double deck red busses. I did not know what this is stands for. I checked on internet and figure out that is a car Insurance. Now I am a new AVIVA customer .

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Roumenv

arfurdent gave this product an overall rating of 5 / 5

very simple

straight forward to get a quote and buy, good price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

arfurdent

Rennie gave this product an overall rating of 5 / 5

Great customer service, I would recommend this company.

Car Insurance with breakdown cover but unbeknown to me at the time my new car came with cover. I got in touch with Aviva and spoke to Tom who provided excellent customer service and a refund was issued straight away.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rennie

biggles gave this product an overall rating of 5 / 5

happy with the quote and price.

changed my motor insurance as previous with other insurer increased . time to hunt around for a better deal / price / quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

biggles

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