Overall rating
This product has been awarded an overall rating of from 2742 customer reviews
Rating breakdown
2742 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 74 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
jacko gave this product an overall rating of
Fantastic service all round
09/08/2019
Great service at a great competative price including free extras
I would recommend Aviva to a friend
- By:
- jacko
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 2 / 5
- Value for money
- 5 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 5 / 5
jacko
Chrissie gave this product an overall rating of
Excellent service
08/08/2019
Excellent service from the initial phone call to the end of all the process, including a courtesy car.
I would recommend Aviva to a friend
- By:
- Chrissie
- Gender:
- Female
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Chrissie
Nic123 gave this product an overall rating of
Insurance
08/08/2019
We have used Aviva for a number of years. We have house insurance, pet insurance and I have recently renewed my car insurance again with Aviva. It’s always a great service with Aviva, friendly and helpful staff and always a professional service.
I would recommend Aviva to a friend
- By:
- Nic123
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Nic123
Pablo gave this product an overall rating of
Not too long waiting to get through on phone and good customer service
08/08/2019
Car insurance for my car and sons car. Price competitive and cover as required.
I would recommend Aviva to a friend
- By:
- Pablo
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pablo
REF1 gave this product an overall rating of
Great Service
08/08/2019
I have just changed car insurers, form Direct Line to Aviva Plus. There was a significant increase in my premium over the prior year, and no reason for it ! I did the Aviva Drive App, and scored 6, a discount was applied to my policy to reflect the score. The help and service I received was excellent and I am very happy to recommend Aviva Plus Car Insurance
I would recommend Aviva to a friend
- By:
- REF1
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
REF1
CAP1 gave this product an overall rating of
Car Insurance
08/08/2019
Bought car insurance on-line. Very easy to use and very competitive price. I would definitely recommend Aviva to anyone
I would recommend Aviva to a friend
- By:
- CAP1
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
CAP1
mihai gave this product an overall rating of
great customer
08/08/2019
i buy a insurange for my car.they have the best price,the best company.
I would recommend Aviva to a friend
- By:
- mihai
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
mihai
dinah gave this product an overall rating of
great customer service
08/08/2019
Multi car insurance excellent customer services.. Quick and easy to apply
I would recommend Aviva to a friend
- By:
- dinah
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
dinah