Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
A customer gave this product an overall rating of
Car insurance
05/05/2019
Easy to buy online liked the aviva plus pledge. Time will see
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MikeB gave this product an overall rating of
Excellent quick and easy and very competitive
05/05/2019
Obtained car insurance. Really pleased and fully recommended
I would recommend Aviva to a friend
- By:
- MikeB
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MikeB
Danutmuzicantu gave this product an overall rating of
Best one i am verry ok
05/05/2019
Best insurance company, i am verry happy and i will recomand to all my friends!!
I would recommend Aviva to a friend
- By:
- Danutmuzicantu
- Gender:
- Male
Danutmuzicantu
Dawa gave this product an overall rating of
Best in pricing
05/05/2019
The renewal quotation was almost same after recent claim and less NCB by 4 year...! can NOT be better!
I would recommend Aviva to a friend
- By:
- Dawa
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Dawa
Jayemp gave this product an overall rating of
Impressed with service
04/05/2019
Changed to Aviva regular after own car insurance i increased.Delighted with result
I would recommend Aviva to a friend
- By:
- Jayemp
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jayemp
Sandikins gave this product an overall rating of
Car insurance
04/05/2019
Amazing service when changing insurance providers. No hard sales, all questions answered in easy to understand non technical language
I would recommend Aviva to a friend
- By:
- Sandikins
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sandikins
Scribnler gave this product an overall rating of
Good value
04/05/2019
Car insurance not the cheapest quote but I know they are a good trusted company.
I would recommend Aviva to a friend
- By:
- Scribnler
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Scribnler
Ktkou gave this product an overall rating of
Excellent product
04/05/2019
Would recommend to anyone saved me a lot of money especially due to me knowing it was going to shoot due to having an accident last year's but with breakdown etc it's was still cheaper than my renewal with admiral
I would recommend Aviva to a friend
- By:
- Ktkou
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ktkou