Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3025 customer reviews

rickyp gave this product an overall rating of 5 / 5

excellent

excellent service and price of cover which also is very good

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64

rickyp

Maccy gave this product an overall rating of 5 / 5

Easy to sort, and very helpful on the phone.

Very good customer service and very helpful with regards to sorting the policy out.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Maccy

JP170847 gave this product an overall rating of 5 / 5

Easy to deal with & very helpfull and pleasant staff.

An easy website to complete relevant questions for an insurance quote.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

JP170847

Ppko gave this product an overall rating of 5 / 5

The best and prompt service.

I bought comprehensive cover for my car with bits on the side. The final figure was the best and most affordable for me, amongst many. Very friendly and easy to understand process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ppko

Manie gave this product an overall rating of 5 / 5

Easy online

A good deal with a selection of 3 options to suit your needs all at competitive prices with the guarantee of the same price next year.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Manie

Howie gave this product an overall rating of 2 / 5

Couldn't access policy documents

I have a My Aviva account and the car insurance policies were not available on the account. I spoke to 2 Aviva staff, neither of whom could explain why the documents hadn't been transferred onto my account. I was told my problem would be reported to IT who would phone me to explain what went wrong. I never received a phone call so had to call Aviva again and ask that my documents are emailed as a PDF.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
2 / 5
Ease of purchase
4 / 5

Hi there, Thanks for letting us know. I'm glad you've managed to get a copy of your documents. We'll fix the online issue soon for you so you're able to get all policy details from there.

Will, Aviva Social Media Team

Howie

Sammy gave this product an overall rating of 5 / 5

Effortless and competitive

This was an effortless experience, done on line within minutes. I received my quote which was very competitive and less then my previous insurer. I accepted the quote and the policy was set up..... fantastic

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Sammy

Reasonable1 gave this product an overall rating of 5 / 5

I don’t understand?

I am very happy with Aviva, the service is fantastic. However, I have now been asked to write 3 reviews in just one month and I’m a little tired of having to do so.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
2 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Reasonable1

Back to top