Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
rickyp gave this product an overall rating of
excellent
12/07/2019
excellent service and price of cover which also is very good
I would recommend Aviva to a friend
- By:
- rickyp
- Gender:
- Male
- Age:
- 55 to 64
rickyp
Maccy gave this product an overall rating of
Easy to sort, and very helpful on the phone.
11/07/2019
Very good customer service and very helpful with regards to sorting the policy out.
I would recommend Aviva to a friend
- By:
- Maccy
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Maccy
JP170847 gave this product an overall rating of
Easy to deal with & very helpfull and pleasant staff.
11/07/2019
An easy website to complete relevant questions for an insurance quote.
I would recommend Aviva to a friend
- By:
- JP170847
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
JP170847
Ppko gave this product an overall rating of
The best and prompt service.
11/07/2019
I bought comprehensive cover for my car with bits on the side. The final figure was the best and most affordable for me, amongst many. Very friendly and easy to understand process.
I would recommend Aviva to a friend
- By:
- Ppko
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ppko
Manie gave this product an overall rating of
Easy online
10/07/2019
A good deal with a selection of 3 options to suit your needs all at competitive prices with the guarantee of the same price next year.
I would recommend Aviva to a friend
- By:
- Manie
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Manie
Howie gave this product an overall rating of
Couldn't access policy documents
10/07/2019
I have a My Aviva account and the car insurance policies were not available on the account. I spoke to 2 Aviva staff, neither of whom could explain why the documents hadn't been transferred onto my account. I was told my problem would be reported to IT who would phone me to explain what went wrong. I never received a phone call so had to call Aviva again and ask that my documents are emailed as a PDF.
I would recommend Aviva to a friend
- By:
- Howie
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 4 / 5
Hi there, Thanks for letting us know. I'm glad you've managed to get a copy of your documents. We'll fix the online issue soon for you so you're able to get all policy details from there.
Will, Aviva Social Media Team
Howie
Sammy gave this product an overall rating of
Effortless and competitive
10/07/2019
This was an effortless experience, done on line within minutes. I received my quote which was very competitive and less then my previous insurer. I accepted the quote and the policy was set up..... fantastic
I would recommend Aviva to a friend
- By:
- Sammy
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Sammy
Reasonable1 gave this product an overall rating of
I don’t understand?
10/07/2019
I am very happy with Aviva, the service is fantastic. However, I have now been asked to write 3 reviews in just one month and I’m a little tired of having to do so.
I would recommend Aviva to a friend
- By:
- Reasonable1
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 2 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Reasonable1