Overall rating
This product has been awarded an overall rating of from 3448 customer reviews
Rating breakdown
3448 reviews
- 5 stars awarded by 1749 reviewers
- 4 stars awarded by 412 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Millie gave this product an overall rating of
Great service
16/04/2019
Car insurance. So easy to set up on line fantastic
I would recommend Aviva to a friend
- By:
- Millie
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Millie
Emma gave this product an overall rating of
Very easy
16/04/2019
Only took a matter of minutes and good value for money
I would recommend Aviva to a friend
- By:
- Emma
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Emma
Soman gave this product an overall rating of
Excellent customer service. Entire transaction completed in under 20 minutes. Very competitive prices for a multi car policy. Saved over 75
15/04/2019
Picked up a multi car policy. Others were quoting higher rates and not too keen to offer a single policy for two cars.
I would recommend Aviva to a friend
- By:
- Soman
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Soman
JohnG gave this product an overall rating of
Car Insurance Pleasant Surprise
15/04/2019
Very helpful staff. Refund on unused policy quickly returned
I would recommend Aviva to a friend
- By:
- JohnG
- Gender:
- Male
- Age:
- 65 or over
JohnG
Ob1702 gave this product an overall rating of
Aviva plus Me = :-)
15/04/2019
Aviva plus gave me the best car insurance quote by far and no charge for any admin stuff so win win happy days.
I would recommend Aviva to a friend
- By:
- Ob1702
- Gender:
- Male
- Age:
- 45 to 54
Ob1702
Denise gave this product an overall rating of
Customer service
15/04/2019
Really great service and very helpful chap on the phone, slightly disappointed still haven’t received any policy info for either car or contents insurance as promised
I would recommend Aviva to a friend
- By:
- Denise
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hi Denise, thank you for your review, it's great to hear our service was helpful to you. I'm sorry they did not get to you, you can access your documents at any time through your online account ➡ http://at.aviva.uk/Login.
Yannis, Aviva Web Team
Denise
HappyCustomer gave this product an overall rating of
Good Experience.
15/04/2019
Bought fully comprehensive car insurance and transferred existing no claims bonus. Price was very competitive and was therefore able to add a few extras to insurance. Gentleman on phone was very patient, helpful and reassuring. Documents arrived promptly and in good order.
I would recommend Aviva to a friend
- By:
- HappyCustomer
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HappyCustomer
Greggs gave this product an overall rating of
Really easy set up
15/04/2019
Very easy set up in getting the quote of car insurance and making the transaction paid in monthly payments.
I would recommend Aviva to a friend
- By:
- Greggs
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Greggs