Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

Isokate gave this product an overall rating of 4 / 5

Good service

Disappointed that repairs not a aivailable locally . Pick up service was available which made whole process easier .Service from repairers excellent

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
4 / 5
Customer experience
4 / 5
Fairness
5 / 5

Isokate

Blondie gave this product an overall rating of 5 / 5

Happy costumer

Web page easy to access and when I called up stage friendly and helpful

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Blondie

berniel gave this product an overall rating of 5 / 5

Sensible approach

Time came to renew car insurance and got the usual unjustified and extortionate quote from my (then) provider. Anybody else up in arms about the fact that they STILL put 100s on last year's premium even though you have NOT made a claim? Anyway, went online and secured cover with Aviva at LESS than I paid last year. Fast, efficient procedure.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

berniel

Amzzy gave this product an overall rating of 5 / 5

Aviva plus

Great price and customer service easy to purchase, definitely recommend it will save you £££s

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Amzzy

Sunny gave this product an overall rating of 5 / 5

Very professional service

Strongly recommended very good customer service and value for money as well

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sunny

Chill gave this product an overall rating of 5 / 5

Great customer service

Car insurance - opted for a premium package for prace of mind. This package was extremely good value for the money.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Chill

Vals gave this product an overall rating of 3 / 5

No follow up

I was happy with the quotes and the people I arranged the insurance with were efficient and helpful . However I was told that I would receive confirmation by email within a few minutes ,this did not happen ,so I rang again a few days later exactly the same thing happened ,after leaving it for some time I rang again and this time I received the confirmation,however I was also promised a paper version in 10days I first contacted Aviva on the 23June and am still waiting -not happy !

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
3 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

I'm sorry to read your review and to learn of the issues. I have popped you an email for your details so I can request for your paper documents to be dispatched for you again. I have also logged your concerns on our system for future improvements.

Tasha, Aviva Social Media Team

Vals

TOD64 gave this product an overall rating of 4 / 5

Easy to use

Bought my car insurance through Aviva directly,price was competitive and website really easy to use.Would have preferred more options to vary excess level. Like the fact they don’t charge extra for instalments and no admin charges for changes. That’s the way it should be!

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

TOD64

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