Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3450 customer reviews

aladarkonya gave this product an overall rating of 5 / 5

excellent customer service

It is brilliant and im happy with aviva, my friends also have aviva due to my convincing but at the end all of them are happier than before

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

aladarkonya

Tulipsfromamsterdam gave this product an overall rating of 5 / 5

Quick and easy

The process was quick and easy. The car insurance was quote was very competitive.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tulipsfromamsterdam

SpikeTheMonkey gave this product an overall rating of 5 / 5

SpikeTheMonkey

Easy to purchase, cheaper than others I looked at.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

SpikeTheMonkey

bishopchris gave this product an overall rating of 5 / 5

Excellent deal and Awesome Customer Service

When my current insurer quoted me a ridiculous quote on my renewal, my world nearly fell apart as I thought my days on the road is over. I used all the comparison website with no better deal in sight, then I decided to check aviva plus, lo and behold, I got a cracking deal on the aviva website. I then rang up and was offered more discount, and the icing on the cake was the fact I can pay monthly interest free. Aviva plus is simply the best.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

bishopchris

GRUME gave this product an overall rating of 5 / 5

EXCELLENT SERVICE

Car insurance and am very happy did it all online very easy and quick and by far the best price around for me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

GRUME

Pete gave this product an overall rating of 5 / 5

Amazing customer service

I recently purchased car and home insurance, had a great experience with both custoner agent that i spoke to, they could not do anymore for me, well done aviva

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Pete

Btad gave this product an overall rating of 5 / 5

Customer

Van insurance, supurb, easy purchase, fair costs, etc etc etc etc

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Btad

Fyeq gave this product an overall rating of 2 / 5

Unable to use portal

portal not working even after calling customer service

By:
Gender:
Male
Age:
35 to 44

Thanks for your review. I'm sorry to learn you've had some issues with accessing your account. I have since sent you an email which I hope clears everything up. Thanks,

Rich, Aviva Social Media Team

Fyeq

Back to top