Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3439 customer reviews

Rating breakdown

3439 reviews

  • 5 stars awarded by 1740 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 47 reviewers
  • 1 stars awarded by 85 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3439 customer reviews

blackie gave this product an overall rating of 5 / 5

Excellent service, easy to navigate website and purchase product. Admin and all details easy to download

Purchased car insurance after changing from other insurer saved 260 pounds, astonishing.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

blackie

none gave this product an overall rating of 5 / 5

very good services

speaking to advisor was a great help and it was done with ease and at a very good prlce thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

none

Archbarch gave this product an overall rating of 4 / 5

New Car Ins

Very help staff on the occasions I have phoned. I needed to change car details etc all dealt with efficiently.Would have given five stars but received three lots of paper work all with same details.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Archbarch

Nsmith gave this product an overall rating of 5 / 5

Great company

Great insurance hassel free. Very helpful staff when needed to call. And I would recommend them to people with out hesitation

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nsmith

blanch gave this product an overall rating of 5 / 5

quick and easy to get cover.

Changed from Tesco and found it easy ,quick and cheaper.The reason for changing after years with Tesco ,every year it goes up and always have to haggle to get price reduced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

blanch

Quinny gave this product an overall rating of 4 / 5

Great service

I’ve got car insurance with me and my son and it’s so easy to maintain and I would recommend it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Quinny

crashtestdummy gave this product an overall rating of 4 / 5

good customer service

it`s cheaper to buy it online than on phone.i was sold commute to work cover which I don`t need ,as retired. good addons at a fair price though

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

crashtestdummy

Rach gave this product an overall rating of 5 / 5

Good service

Find the site helpful, good price for car insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Rach

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