Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 73 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 2741 customer reviews

Slim gave this product an overall rating of 5 / 5

Great customer service

Premium car insurance, all question answered in a polite and friendly way, explained things in a way that I could understand.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Slim

kentgirl gave this product an overall rating of 3 / 5

Watch out for unexpected excess

I am about to contact Aviva, my policy does not renew for a week or so, but we arranged it online as a new customer. I've agreed x pounds as the excess, and I look at the policy online and there is an additional 250.00 because of the type of car we have. No. If you want compulsory excess tell me at the quotation stage. Not impressed - will be calling them to 'discuss'

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
1 / 5
Customer experience
1 / 5
Ease of purchase
4 / 5

kentgirl

A customer gave this product an overall rating of 5 / 5

Price,service

Bought car insurance saved over one hundred pounds in my previous quote with another insurer great service

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

HPlon gave this product an overall rating of 5 / 5

rolls royce for the price of a scooter

my previous car insurance that i have been with for 10 years decided to go up, i did a 5 min search on aviva and got a lot more (ie European breakdown etc) for a lot less. when it says nc discount you really get it

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HPlon

TMF2 gave this product an overall rating of 5 / 5

Straight forward questions and replied in seconds

Bought van insurance, was straight forward questions and got result in seconds done the deal and all sorted in less than half an hour

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

TMF2

None gave this product an overall rating of 5 / 5

None

Straightforward website, easy application procedure and good, competitive price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

None

Daisymay gave this product an overall rating of 5 / 5

Sensible policies

Aviva was the only company that was straightforward to deal with regarding discount for more than one vehicle, before the insurance for the first expired. Although the website was down when I got to purchase point, I was able to call to complete the purchase. Then there was a wait for the No Claims Bonus proof from the previous company. However, Aviva gave plenty of time and I was able to screenshot the document and email as proof. Really quick and easy - would definitely recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Daisymay

BillB gave this product an overall rating of 5 / 5

Good price and and product

Was pleasantly surprised by the quote offered compared to my previous insurer and being able to pay monthly helps my cash flow. Why can’t the rest do this without adding lots of apr?

I would recommend Aviva to a friend

By:
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

BillB

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