Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3450 customer reviews

Rating breakdown

3450 reviews

  • 5 stars awarded by 1750 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3450 customer reviews

Bernie gave this product an overall rating of 5 / 5

Excellent customer service

The whole experience of getting my car insurance was straightforward. No long waits on telephone to get a quote or change the quotation. Staff were helpful, patient and courteous. It could not have been easier. I could not fault the service I received.

I would recommend Aviva to a friend

By:
Gender:
Female
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bernie

Avivacustomer gave this product an overall rating of 2 / 5

Haven't claimed

I'm writing this review as Aviva keeping asking me to do so. The price and cover seem good but as I haven't claimed I don't feel that I am in a position to give a meaningful opinion. I think it is disingenuous of Aviva to request reviews from customers who haven't used the most important part of the product (making a claim) so I have given them two stars.

I would recommend Aviva to a friend

By:
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Avivacustomer

Susu gave this product an overall rating of 4 / 5

Car Insurance

Good value quote and easy to set up with costomer service .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Susu

Marcus gave this product an overall rating of 5 / 5

Multicar insurance

Over the years my car insurance has steadily been going up even though I have never made a claim. Every year I go on price comparison websites to get the best deal. This year I couldn't find car insurance cheaper so decided to check individual site. Avivaplus came up. So glad i did. Easy to fill in online straight forward to add another car and driver to policy, outstanding saving. I have saved over 150 pounds with this multicar policy, there is no interest for paying monthly and no cancellation fee if I change my mind. The policy has everything I need. Would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Marcus

dogwalker2 gave this product an overall rating of 4 / 5

dogwalker2

car insurance no problems ever so easy to fill form in and all the policy arrived on time

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

dogwalker2

Monty gave this product an overall rating of 4 / 5

Great Customer Service

Car Insurance: Received my renewal notice online. Thought I'd do some research for a better quote. Got presented with one from Aviva which was actually better than my renewal notice, so I rang up. I wasn't kept waiting long before speaking to a very pleasant young lady, who also checked and found gave me an even better quote. It wasnt a massive saving on the renewal notice, but it was still cheaper and I was pleased. One Happy Bunny.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Monty

Teddie gave this product an overall rating of 5 / 5

Value for money.

Having more that one type of cover saved us money and having our policies in one place made communication so much easier.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teddie

Dwstub gave this product an overall rating of 4 / 5

Motor insurance

This is a easy site to negotiate. Pricing us easy to follow and you can amend as required. I would highly recommend this site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Dwstub

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