Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2741 customer reviews

Rating breakdown

2741 reviews

  • 5 stars awarded by 1215 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2741 customer reviews

A customer gave this product an overall rating of 4 / 5

good feedback

bought car insurance, there was no messing about, or quibble,iwas very satisfied with the service.

I would recommend Aviva to a friend

Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

drew gave this product an overall rating of 5 / 5

Great customer service

As I don't get on with the interweb very well I made a mistake adding a vehicle to my insurance and phoned customer service. They sorted it all out quickly and with great efficiency. I was very impressed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

drew

Cass gave this product an overall rating of 5 / 5

Good value

The products were easy to purchase, competitively priced with an effective online site to manage them. Very satisfied.

I would recommend Aviva to a friend

By:
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Cass

Mack gave this product an overall rating of 5 / 5

Simple online process to gain a competitive quote.

Having foolishly remained loyal with my previous car insurance company for twelve years, Aviva quoted me a premium half the price, with interest free instalments, plus extra benefits. Have recommended Aviva to friends and family.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mack

OMPITA gave this product an overall rating of 4 / 5

I LIKE THEIR STYLE

Motor insurance. I now only drive approx. 4,000 miles or less per year. Have held spotless licence since 1960. Over 9 years no claims, even prior to that third parties were always to blame for hitting my stationary vehicle. My long standing Insurance Company quoted what I thought to be a massively excessive renewal fee, well into four figures. Called AVIVA. Achieved an instant 70 per cent reduction!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

OMPITA

Woods gave this product an overall rating of 5 / 5

Excellent Service

Thank you Aviva fantastic customer service personnel along with a great product, have recommended them to several friends.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Woods

Bish gave this product an overall rating of 5 / 5

Straight forward explanstion of cver offered and the quotation

Clear concise explanation of the cover I would get including all the necessary legal jargon. Several options offered and I ended up with the car insurance I wanted at what I felt was a fair price, I was also allowed no claims discount earned overseas.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Bish

Thomas gave this product an overall rating of 4 / 5

Good

I bought still I couldn’t use aviva plus account So iam disappointing

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Thomas

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