Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

ADIE gave this product an overall rating of 5 / 5

GREAT CUSTOMER SERVICE

COMPETITIVE PRICE AND EXCELLENT SERVICE. SO EASY TO DO

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ADIE

geordie gave this product an overall rating of 4 / 5

Very professional, pleasant employee`s. That why I have been with Aviva, for the past approx. 6 years

I have bought two comprehensive motor insurances, which have been for a total of approx. 7 years. Home insurance for the past two years. I am more than happy with Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

geordie

Beeny gave this product an overall rating of 5 / 5

Great customer service friendly staff

car insurance, got a good deal and would recommend them to others

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Beeny

Ooffs gave this product an overall rating of 5 / 5

Very easey to use the site, good price and options

I was very pleased with the speed of the offer and all the options. The price was good and the options allowed me to get the cover I wanted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Ooffs

Sarah gave this product an overall rating of 5 / 5

Car insurance quote

half the price of my previous insurer so very happy to insure with Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Sarah

Emily gave this product an overall rating of 5 / 5

So simple

The online process was so easy, didn't have to be on hold for ages on the phone and cheapest quote

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
2 / 5

Emily

Tuvs gave this product an overall rating of 5 / 5

Great customer service

Very easy to apply, not complicated with every question. Really satisfied with my car insurance.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Tuvs

A customer gave this product an overall rating of 5 / 5

Easy and fast process for application

I was impressed, how fast and easy the process of quotation for car insurance was. Additionally, the prices were very competitive.

I would recommend Aviva to a friend

Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

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