Overall rating
This product has been awarded an overall rating of from 3025 customer reviews
Rating breakdown
3025 reviews
- 5 stars awarded by 1444 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 69 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 76 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
Petcott gave this product an overall rating of
Simple and easy to navigate and advantages other leading insurers don’t offer.
18/04/2019
Purchased car insurance after my previous insurer hiked up my premium. Aviva offered a cheaper like for like policy with breakdown cover and no charges for paying in monthly instalment as my previous insured did. Very pleased.
I would recommend Aviva to a friend
- By:
- Petcott
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Petcott
Mary gave this product an overall rating of
Excellent servicei
18/04/2019
I am very pleased with Aviva they provide a very good service that meets your requirements with satisfactory outcome. I would definitely recommend them to others given the value and quality of their service.
I would recommend Aviva to a friend
- By:
- Mary
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mary
Jdn637 gave this product an overall rating of
Very good customer experience
18/04/2019
Excellent no problems , it’s a pity really Avila would not insure me personally because of the car I have The insurance was for my wife’s car
I would recommend Aviva to a friend
- By:
- Jdn637
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jdn637
HarryR gave this product an overall rating of
Saga Sucked and Sacked
18/04/2019
Had my car insurance renewal notice from my Old Person friendly insurance company, and was staggered by the increase in the Premium. “Normal and Expected” increase was their excuse. Aviva offered the same cover a lot cheaper!
I would recommend Aviva to a friend
- By:
- HarryR
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
HarryR
Hmac gave this product an overall rating of
Excellent simple straight forward and no hassle
18/04/2019
Purchased 3 car insurance such an easy web site to view and use and very happy with pricing
I would recommend Aviva to a friend
- By:
- Hmac
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Hmac
Agneta gave this product an overall rating of
Great team
17/04/2019
It is a wonderful, excellent team, help me for make easyer everything. I think is the best and cheaper company.
I would recommend Aviva to a friend
- By:
- Agneta
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Agneta
Andy gave this product an overall rating of
Great price great service
17/04/2019
Aviva car insurance was the best quote I got by far online u get an extra 20 percent off
I would recommend Aviva to a friend
- By:
- Andy
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
Andy
STEVE gave this product an overall rating of
Value For Money
17/04/2019
Great value for money car insurance especially with multipledrivers.
I would recommend Aviva to a friend
- By:
- STEVE
- Gender:
- Male
- Age:
- 65 or over
STEVE