Overall rating
This product has been awarded an overall rating of from 3451 customer reviews
Rating breakdown
3451 reviews
- 5 stars awarded by 1751 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 82 reviewers
- 2 stars awarded by 48 reviewers
- 1 stars awarded by 84 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
spin gave this product an overall rating of
Excellent product
03/03/2019
Purchased car insurance on-line and was very happy with the product, the services provided and of course the cost!
I would recommend Aviva to a friend
- By:
- spin
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
spin
Pawel gave this product an overall rating of
Good service
03/03/2019
Good feedback in internet Also popular insurer what is important for me
I would recommend Aviva to a friend
- By:
- Pawel
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pawel
Marion gave this product an overall rating of
Great customer service
03/03/2019
Excellent service with knowledgable personnel who couldn’t have been more helpful.
I would recommend Aviva to a friend
- By:
- Marion
- Gender:
- Female
- Age:
- 65 or over
Marion
Grumps gave this product an overall rating of
Great service
03/03/2019
Van insurance for domestic use. Excellent price and customer service. Trusted household name. Vet recommended. Will probably use for all my insurance needs.
I would recommend Aviva to a friend
- By:
- Grumps
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Grumps
Silvia gave this product an overall rating of
Good company
02/03/2019
So far I am happy with Aviva.I am insured by them at 2 or third times now.Never was problem and quite cheap!
I would recommend Aviva to a friend
- By:
- Silvia
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Silvia
Mezza gave this product an overall rating of
Continuing my custom wirh you
02/03/2019
I've been with Aviva for many years and have to admit I didn't shop around to avoid the hassle. ...I recently changed my car so got several quotes but here I am again...simply because Aviva is simply the best on price and everything on offer. They ticked all the boxes. I rang up to sort my insurance deal and was helped by friendly polite and knowledgeable staff. So here's to another year.
I would recommend Aviva to a friend
- By:
- Mezza
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mezza
Quantock gave this product an overall rating of
Service overall very good
02/03/2019
Asked for multi-car insurance quotation based on my renewal premiums from elsewhere. Telephone help very good; the written details however took too long to arrive. Notwithstanding I was given confirmation by email and proceeded. Make a significant saving for the year.
I would recommend Aviva to a friend
- By:
- Quantock
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Quantock
Boghopper1999 gave this product an overall rating of
Polite, efficient and knowledgeable
02/03/2019
Having got prices from a comparison site I decided to try Aviva again, having been a customer two years previously. The price quoted was far better than the comparison site, and if I am honest I do like dealing directly.
I would recommend Aviva to a friend
- By:
- Boghopper1999
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Boghopper1999