Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Petcott gave this product an overall rating of 5 / 5

Simple and easy to navigate and advantages other leading insurers don’t offer.

Purchased car insurance after my previous insurer hiked up my premium. Aviva offered a cheaper like for like policy with breakdown cover and no charges for paying in monthly instalment as my previous insured did. Very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Petcott

Mary gave this product an overall rating of 5 / 5

Excellent servicei

I am very pleased with Aviva they provide a very good service that meets your requirements with satisfactory outcome. I would definitely recommend them to others given the value and quality of their service.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Mary

Jdn637 gave this product an overall rating of 5 / 5

Very good customer experience

Excellent no problems , it’s a pity really Avila would not insure me personally because of the car I have The insurance was for my wife’s car

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jdn637

HarryR gave this product an overall rating of 5 / 5

Saga Sucked and Sacked

Had my car insurance renewal notice from my Old Person friendly insurance company, and was staggered by the increase in the Premium. “Normal and Expected” increase was their excuse. Aviva offered the same cover a lot cheaper!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HarryR

Hmac gave this product an overall rating of 5 / 5

Excellent simple straight forward and no hassle

Purchased 3 car insurance such an easy web site to view and use and very happy with pricing

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Hmac

Agneta gave this product an overall rating of 5 / 5

Great team

It is a wonderful, excellent team, help me for make easyer everything. I think is the best and cheaper company.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Agneta

Andy gave this product an overall rating of 5 / 5

Great price great service

Aviva car insurance was the best quote I got by far online u get an extra 20 percent off

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5

Andy

STEVE gave this product an overall rating of 5 / 5

Value For Money

Great value for money car insurance especially with multipledrivers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

STEVE

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