Overall rating
This product has been awarded an overall rating of from 3000 customer reviews
Rating breakdown
3000 reviews
- 5 stars awarded by 1423 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 40 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
PapaD gave this product an overall rating of
Easy website to use and saved me a few quid.
01/04/2019
I bought car insurance for both of my cars. Website was easy to use, easy to get a quote and easy to act on it.
I would recommend Aviva to a friend
- By:
- PapaD
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
PapaD
Mark gave this product an overall rating of
Good insurance, shame about the web page!
01/04/2019
Car insurance product great, very good price. They keep using my first name on the web page and emails, which I don't use, and is therefore rude and annoying. Apparently it is not possible to change it because the computer says that's what I'm called. So much for a personal touch!
I would recommend Aviva to a friend
- By:
- Mark
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 4 / 5
Mark
matt4one gave this product an overall rating of
great car insurance
01/04/2019
i bought car insurance a great deal for a good price
I would recommend Aviva to a friend
- By:
- matt4one
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
matt4one
Dutchman47 gave this product an overall rating of
The car insurance policy was arranged quickly, quietly and the customer service provided was delivered to a high level of satisfaction.
01/04/2019
What can I say, the car insurance is priced at an attractive and acceptable level, and my telephone call was very well managed. Excellent customer service.
I would recommend Aviva to a friend
- By:
- Dutchman47
- Gender:
- Male
- Age:
- 65 or over
That's great to hear! Thank you for insuring with Aviva & taking the time to leave a review. I've passed on your comments to the representative you spoke with. Should you need anything further please don't hesitate to contact us. Kind Regards
Jen, Aviva Social Media Response Team
Dutchman47
BobH gave this product an overall rating of
Good service
01/04/2019
Strait forward perchase value for money no astle if this is how they always do business would recommend
I would recommend Aviva to a friend
- By:
- BobH
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
BobH
Sailor2 gave this product an overall rating of
Excellent service, returning customer
01/04/2019
Van insurance,returning customer good & quick service
I would recommend Aviva to a friend
- By:
- Sailor2
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sailor2
MSnrCambridge gave this product an overall rating of
Multi Car Policy
01/04/2019
Good service online and by phone Competitive rate even though I chose Aviva Plus Premium
I would recommend Aviva to a friend
- By:
- MSnrCambridge
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
MSnrCambridge
Ali2710 gave this product an overall rating of
All easily sorted
01/04/2019
Although the website did not do everything I wanted the , call centre handler dealt with my policy very well
I would recommend Aviva to a friend
- By:
- Ali2710
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ali2710