Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
camerauser gave this product an overall rating of
Excellent online service.
13/02/2019
Very simple very easy procedure and the price of the insurance is very good. I have both my cars with you now - excellent.
I would recommend Aviva to a friend
- By:
- camerauser
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
camerauser
KAAll gave this product an overall rating of
half the price quoted by a company i had 2 cars with
13/02/2019
half the price quoted by a company i had 2 cars with, easy to apply and set up.
I would recommend Aviva to a friend
- By:
- KAAll
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
KAAll
Phil gave this product an overall rating of
Motor car insurance
13/02/2019
I bought car insurance after being a company car driver for 20 years. My driving history was taken into account, a good price, with excellent service.
I would recommend Aviva to a friend
- By:
- Phil
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Phil
Mrunhappy gave this product an overall rating of
Motorpolicy
12/02/2019
It seems your unhappy with my n.c.b.when I provided a document you said I had to phone customer service,well that was something else after about 5 mins on hold and some automated service procedures I just had enough,sorry your service needs a good sort out.
- By:
- Mrunhappy
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 1 / 5
- Ease of purchase
- 5 / 5
Mrunhappy
Pearl gave this product an overall rating of
Excellent
12/02/2019
Good App which shows you all the relevant information.
I would recommend Aviva to a friend
- By:
- Pearl
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pearl
robbie gave this product an overall rating of
good value for money
12/02/2019
Quick process and everything completed with good value for money
I would recommend Aviva to a friend
- By:
- robbie
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
robbie
munjala gave this product an overall rating of
Great Quote for car insurance beating the compare services
11/02/2019
I am so happy that I went directly to Aviva's website to obtain the car quote. They came out cheapest against the major compare search sites. It was a really straightforward process with not many details required. Thanks Aviva!
I would recommend Aviva to a friend
- By:
- munjala
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
munjala
Ady1978 gave this product an overall rating of
Good value FOR money
11/02/2019
Cheap Multicar Insurance for me and my wife, with good value for the money .
I would recommend Aviva to a friend
- By:
- Ady1978
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Ady1978