Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 2742 customer reviews

Rating breakdown

2742 reviews

  • 5 stars awarded by 1216 reviewers
  • 4 stars awarded by 272 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 37 reviewers
  • 1 stars awarded by 74 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 2742 customer reviews

dogwalker2 gave this product an overall rating of 4 / 5

dogwalker2

car insurance no problems ever so easy to fill form in and all the policy arrived on time

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

dogwalker2

Monty gave this product an overall rating of 4 / 5

Great Customer Service

Car Insurance: Received my renewal notice online. Thought I'd do some research for a better quote. Got presented with one from Aviva which was actually better than my renewal notice, so I rang up. I wasn't kept waiting long before speaking to a very pleasant young lady, who also checked and found gave me an even better quote. It wasnt a massive saving on the renewal notice, but it was still cheaper and I was pleased. One Happy Bunny.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Monty

Teddie gave this product an overall rating of 5 / 5

Value for money.

Having more that one type of cover saved us money and having our policies in one place made communication so much easier.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Teddie

Dwstub gave this product an overall rating of 4 / 5

Motor insurance

This is a easy site to negotiate. Pricing us easy to follow and you can amend as required. I would highly recommend this site.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Dwstub

RedDog gave this product an overall rating of 5 / 5

Painless way to buy insurance

I used to have another policy with Aviva but this ended this year so I decided to re insure with them. I found the process quick and easy and the website very user friendly.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RedDog

Cardo gave this product an overall rating of 4 / 5

Excellent value

I sought quotes from 3 leading insurers for 2 cars and my household contents. Aviva's quotes were the best, and less than half of my existing premium. Changed insurer that same night. My only criticism is the company's very long recorded message at the start of any telephone call.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Cardo

Primrose gave this product an overall rating of 5 / 5

Hassle free process

Done online which was easy and straightforward to do. Good communication through emails and also documents posted.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
3 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Primrose

peebee gave this product an overall rating of 5 / 5

cheap as chips

Shopped around for a multi (2) car policy and Aviva undercut my current provider by hundreds!!! Easy to setup, hassle free process.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

peebee

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