Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3025 customer reviews

Rating breakdown

3025 reviews

  • 5 stars awarded by 1444 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 69 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 76 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3025 customer reviews

Johny gave this product an overall rating of 5 / 5

Easy set up

Great price on my car reneval insurance. Smooth online service and fast set up time. Aviva is best of all insurers.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Johny

Craig gave this product an overall rating of 4 / 5

Auto Insurance Renewal

The auto insurance product is just fine, but the renewal process was a bit wonky. I tried out the Aviva app on my phone before the renewal period, but it wasn't possible to simply apply the new discount to the existing plan. I had to start all over and get a new plan in order to reap the benefits of the discount. That meant I was simultaneously receiving emails asking me why I was letting my insurance lapse alongside emails welcoming me to the fold.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Craig

IMMA gave this product an overall rating of 5 / 5

Great value for money

Aviva gives you great value for money. The customer service is best and hassle free. I have purchased motor, home and travel insurance from Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

IMMA

shobnall2000 gave this product an overall rating of 5 / 5

Have my pension with aviva so decided to try out my car insurance and they were brilliant they did everything to make sure that I got the best

First class company for all your needs from pension to insurance witch I have both and can't fault this company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

shobnall2000

spin gave this product an overall rating of 5 / 5

Excellent product

Purchased car insurance on-line and was very happy with the product, the services provided and of course the cost!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

spin

Pawel gave this product an overall rating of 5 / 5

Good service

Good feedback in internet Also popular insurer what is important for me

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Pawel

Marion gave this product an overall rating of 5 / 5

Great customer service

Excellent service with knowledgable personnel who couldn’t have been more helpful.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over

Marion

Grumps gave this product an overall rating of 5 / 5

Great service

Van insurance for domestic use. Excellent price and customer service. Trusted household name. Vet recommended. Will probably use for all my insurance needs.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Grumps

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