Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

Sort reviews
Rated 4.6/5 based on 3009 customer reviews

magic123 gave this product an overall rating of 5 / 5

customer service

quick,easy filling in forms and good service,good price.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

magic123

Anglo gave this product an overall rating of 5 / 5

Customers

Very easy to get the policy on line and competitive price for the policy!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44

Anglo

Vana gave this product an overall rating of 4 / 5

Good service overall

Car insurance bought from aviva. I have called aviva to get quote

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Vana

Georgi gave this product an overall rating of 5 / 5

Easy process

Bought car insurance. Was the easiest experience I've ever had when looking around for the best deal available

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Georgi

Florence gave this product an overall rating of 5 / 5

Easy to deal with

Motor policy was easy to get and easy to compare with others. Good value.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Florence

Forest gave this product an overall rating of 5 / 5

Very good and helpful.

I am hard of hearing, i can not use telephone but i use my phone to text. I am very happy with this insurance with you what you give form of everything what i need to know about it great! I try keep my eye out when you have send bec i am work seven days aweek as got two jobs atm. I would like to know, on the 5th of each months, would you or can you send me like" payment comfirm thank you" after you get payment from my bank?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Forest

Charliebarley gave this product an overall rating of 5 / 5

Excerlent Service

From the first call I made to check on a premium for my car insurance I found the staff very knowledgeable and very friendly to deal with. I received a quote within a few minutes. When my House & Contents are I shall be changing to your company.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Charliebarley

Steveb555 gave this product an overall rating of 5 / 5

Competitive price and simple to arrange

Purchased motor insurance after obtaining an on line quote. With being an existing Aviva customer I qualified for the 20 pc discount offer which meant it beat my renewal price. Simple procedure to complete the purchase.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

Steveb555

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