Overall rating
This product has been awarded an overall rating of from 3439 customer reviews
Rating breakdown
3439 reviews
- 5 stars awarded by 1740 reviewers
- 4 stars awarded by 413 reviewers
- 3 stars awarded by 81 reviewers
- 2 stars awarded by 47 reviewers
- 1 stars awarded by 85 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
nivram gave this product an overall rating of
swift easy and stress free
02/10/2018
although i cancelled the claim, due to a £350 excess , i recieved a call from the claims adviser the next day, i told him that i could bufff out the paint marks, and we agreed to cancle the claim. every help was offered, many thanks graham
I would recommend Aviva to a friend
- By:
- nivram
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
nivram
kw1980 gave this product an overall rating of
Great service
02/10/2018
I made a car insurance and it works very easy over the phone and online. Great service. top
I would recommend Aviva to a friend
- By:
- kw1980
- Gender:
- Female
- Age:
- 35 to 44
kw1980
Oscar gave this product an overall rating of
The best you can find.
02/10/2018
Aviva has the best value for money. They only should permit to bring the voluntary excess to zero.
I would recommend Aviva to a friend
- By:
- Oscar
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Oscar
grandad gave this product an overall rating of
excellent service Aviva rep very efficient and pleasant, had all the answers ready and made the process smooth and clear with no misunderstanding
01/10/2018
bought multi car comprehensive insurance which is a return to Aviva after having a year away but being continually concerned and not having the same confidence in the alternative insurer. Decision to change made simple by the cost of the renewal. The Aviva quote was legitimately compiled and not adjusted to just undercut the existing policy. Haven't been able to get the drive app to record satisfactorily yet but will continue to try however still happy to be back
I would recommend Aviva to a friend
- By:
- grandad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
grandad
Sabin gave this product an overall rating of
Good
01/10/2018
Looks for long term customer relationship. Without realizing I have got travel home and car insurance with aviva. If I look couple of years back I would not have imagined doing so. Aviva has got good products and I do recommend people to use its product and services.
I would recommend Aviva to a friend
- By:
- Sabin
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Sabin
Sandancer gave this product an overall rating of
Resolved a change of circumstances quickly
01/10/2018
After buying motor insurance I realised I had a change of circumstances, contacted Aviva and this was amended with a refund authorised within 20 minutes. I feel this is good professional service.
I would recommend Aviva to a friend
- By:
- Sandancer
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Sandancer
nonickname gave this product an overall rating of
Something straightforward at long last!
01/10/2018
Having been a Motability driver (on my dear wife's award) we then needed to source our own car (typical Tory Cuts) after all these years! Aviva made the whole process easy to understand and at a cost which even surprised me! Seems to be a great company to deal with and I look forward to many years of mutually beneficial arrangements. On some of the other quotes we tried, I'd have needed to take a Mortgage out to pay for them, even at my age! Cheers Aviva - this is one new customer you've made very happy.
I would recommend Aviva to a friend
- By:
- nonickname
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
nonickname
Pierrethedog gave this product an overall rating of
Good
01/10/2018
Car insurance, good policy at a decent price. Never had to make a claim though, but the product seems fine, easy to navigate the site and straightforward. Any queries are dealt with efficiently.
I would recommend Aviva to a friend
- By:
- Pierrethedog
- Gender:
- Male
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Pierrethedog