Overall rating
This product has been awarded an overall rating of from 2741 customer reviews
Rating breakdown
2741 reviews
- 5 stars awarded by 1216 reviewers
- 4 stars awarded by 272 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 37 reviewers
- 1 stars awarded by 73 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
ExCoCardriver gave this product an overall rating of
Ex Co Car Insurance
10/03/2019
Looked to get insurance for my first private car in 20 yrs as previous to this I had a company car. Very helpful guy guided me through the process and because of checking the boxes on all questions, I was given 5 yrs NCD, which resulted in a good fair price.
I would recommend Aviva to a friend
- By:
- ExCoCardriver
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
ExCoCardriver
Bear gave this product an overall rating of
Good
10/03/2019
Competitive and customer friendly--could certainly recommend.
I would recommend Aviva to a friend
- By:
- Bear
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 3 / 5
- Ease of purchase
- 4 / 5
Bear
JOHN gave this product an overall rating of
GOOD CUSTOMER SERVICE
10/03/2019
I HAVE BOUGHT CAR INSURANCE, I DO NOT LIKE GOING ON LINE I LIKE TO SPEAK TO SOMEONE WHEN NECESSARY.
I would recommend Aviva to a friend
- By:
- JOHN
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
JOHN
Jeannie3333 gave this product an overall rating of
Easy and Clear
10/03/2019
All t &c’s were clearly explained, easy process to follow to get the quote and even easier to just pay and get all the documents .
I would recommend Aviva to a friend
- By:
- Jeannie3333
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Jeannie3333
AshP gave this product an overall rating of
Amazing customer service, very friendly
10/03/2019
Car insurance, I chose Aviva as it comes with all the important extras like courtesy car, legal cover etc.
I would recommend Aviva to a friend
- By:
- AshP
- Gender:
- Male
- Age:
- 25 to 34
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
AshP
Knob gave this product an overall rating of
Very good service no-fault I can I know of
10/03/2019
Good service good price very helpful on the phone paperwork turned up early no problems at all
I would recommend Aviva to a friend
- By:
- Knob
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Knob
Pete gave this product an overall rating of
Great customer loyalty provision
09/03/2019
Comprehensive car insurance with NCD protection, Foreign use etc in the Premium format. Be aware the online application form states no claims for 4 years but the paper documents confirmation of disclosure states 5 Years!! Check before committing in case if future difficulty when claiming.
I would recommend Aviva to a friend
- By:
- Pete
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Pete
Doigsdad gave this product an overall rating of
Doigsdad
09/03/2019
Everything about insuring my car was great. Your reps in your Glasgow office were great. After completion was informed it was my duty to prove my no claims. Strongly felt that was your job. Spoke to your English office with a much less friendly experience. Shame as it jaded my whole experience and made me feel less secure.
I would recommend Aviva to a friend
- By:
- Doigsdad
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 2 / 5
- Ease of purchase
- 3 / 5
Sorry to hear this, that is not the level of service we aim to provide, and I hope this doesn't put you off insuring with us in the future. I'm glad to hear the rest of your experience was good and our policy meets your needs as a whole, and thank you for your positive review, we will strive to always deliver that level of service and beyond.
Yannis, Aviva Web Team
Doigsdad