Overall rating
This product has been awarded an overall rating of from 3009 customer reviews
Rating breakdown
3009 reviews
- 5 stars awarded by 1431 reviewers
- 4 stars awarded by 319 reviewers
- 3 stars awarded by 67 reviewers
- 2 stars awarded by 41 reviewers
- 1 stars awarded by 75 reviewers
These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for motor insurance.
magic123 gave this product an overall rating of
customer service
20/02/2019
quick,easy filling in forms and good service,good price.
I would recommend Aviva to a friend
- By:
- magic123
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
magic123
Anglo gave this product an overall rating of
Customers
20/02/2019
Very easy to get the policy on line and competitive price for the policy!
I would recommend Aviva to a friend
- By:
- Anglo
- Gender:
- Male
- Age:
- 35 to 44
Anglo
Vana gave this product an overall rating of
Good service overall
20/02/2019
Car insurance bought from aviva. I have called aviva to get quote
I would recommend Aviva to a friend
- By:
- Vana
- Gender:
- Male
- Age:
- 35 to 44
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Vana
Georgi gave this product an overall rating of
Easy process
19/02/2019
Bought car insurance. Was the easiest experience I've ever had when looking around for the best deal available
I would recommend Aviva to a friend
- By:
- Georgi
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Georgi
Florence gave this product an overall rating of
Easy to deal with
19/02/2019
Motor policy was easy to get and easy to compare with others. Good value.
I would recommend Aviva to a friend
- By:
- Florence
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Florence
Forest gave this product an overall rating of
Very good and helpful.
19/02/2019
I am hard of hearing, i can not use telephone but i use my phone to text. I am very happy with this insurance with you what you give form of everything what i need to know about it great! I try keep my eye out when you have send bec i am work seven days aweek as got two jobs atm. I would like to know, on the 5th of each months, would you or can you send me like" payment comfirm thank you" after you get payment from my bank?
I would recommend Aviva to a friend
- By:
- Forest
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Forest
Charliebarley gave this product an overall rating of
Excerlent Service
19/02/2019
From the first call I made to check on a premium for my car insurance I found the staff very knowledgeable and very friendly to deal with. I received a quote within a few minutes. When my House & Contents are I shall be changing to your company.
I would recommend Aviva to a friend
- By:
- Charliebarley
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Charliebarley
Steveb555 gave this product an overall rating of
Competitive price and simple to arrange
19/02/2019
Purchased motor insurance after obtaining an on line quote. With being an existing Aviva customer I qualified for the 20 pc discount offer which meant it beat my renewal price. Simple procedure to complete the purchase.
I would recommend Aviva to a friend
- By:
- Steveb555
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 4 / 5
Steveb555