Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3009 customer reviews

Rating breakdown

3009 reviews

  • 5 stars awarded by 1431 reviewers
  • 4 stars awarded by 319 reviewers
  • 3 stars awarded by 67 reviewers
  • 2 stars awarded by 41 reviewers
  • 1 stars awarded by 75 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3009 customer reviews

jwyuen gave this product an overall rating of 5 / 5

Fast and efficient service

I completed my car insurance purchase online in a few minutes. No need to follow up through email or phone call by agent. That’s great! Price was very competitive. It’s even better than the suggestions provided by some online compare websites.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

jwyuen

stiggysawdust gave this product an overall rating of 3 / 5

Easy to buy

Website easy to use and get a quote for motor insurance. Quote was fairly competitive and buying the insurance was easy. May well deserve 5 stars but will not know for 12 months as we have not had any communications. Hopefully it will stay that way. See you in 12 months.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Ease of purchase
5 / 5

stiggysawdust

PB89 gave this product an overall rating of 5 / 5

Easy, efficient, hasselfree

As an existing Aviva customer, I was able to access car insurance easily and for my loyalty rewarded with a discount, which was really handy! The process was easy, hasselfree, and all done online.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34

PB89

Craig gave this product an overall rating of 1 / 5

poor customer service

I have cancelled the claim through you and gone direct to the third party AXA (who were excellent) and the fact that you sent me this review about the claim that should no longer exist as it was cancelled shows poor customer service. No doubt it was computer generated and out of your control, again demonstrating a lack of understanding, communicating and listening to the customer. If you require further information please contact me on my mobile.

By:
Ease of claims process
1 / 5
Speed of resolution
5 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to see that you have not received the usual high level of service that we aim to provide our customers. I am liaising with our claims team to investigate what has happened and a member of the team will be in touch with you directly to address your concerns. Thank you for taking the time to provide us with your valued feedback.

Mike, Aviva Online Team

Craig

Pipito gave this product an overall rating of 5 / 5

Issue with my account

Reviewed my NCD and not being able to access my aviva account. Resolved fast. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Pipito

Donny gave this product an overall rating of 4 / 5

Best offer

Just bought car insurance from Aviva and saved a bob or two as it was the best of many offers. Seems a decent policy, (although I hope I never have to put it to the test,) and fairly trouble free filling in details on internet. The only snag was the proof of No Claims bonus, I could have downloaded it on the internet if I had been a bit more of a technophobe, but it was fairly easily sorted out and sent by Royal mail. Happy motoring D.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
3 / 5
Ease of purchase
3 / 5

Donny

Dicky gave this product an overall rating of 5 / 5

Dicky

I have just purchased car insurance And Breakdown cover & & it was so comfortable with Avivia

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dicky

milo gave this product an overall rating of 4 / 5

Good Price

Best Price for car insurance. Does not include extras that you might not want but have to pay for. If required these can be added, but this leaves you with the choice

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
3 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

milo

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