Car customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3451 customer reviews

Rating breakdown

3451 reviews

  • 5 stars awarded by 1751 reviewers
  • 4 stars awarded by 413 reviewers
  • 3 stars awarded by 82 reviewers
  • 2 stars awarded by 48 reviewers
  • 1 stars awarded by 84 reviewers

These reviews have been provided by customers who’ve made a claim or bought a motor insurance policy from us. Excludes Aviva Online and Aviva Premium car insurance products.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our motor insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for motor insurance.

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Rated 4.6/5 based on 3451 customer reviews

Bullo gave this product an overall rating of 5 / 5

Top company

Used Aviva due to not only the best multi car prices but also due to the excellent add on facility they provide. Have found everything easy to do online including changing a vehicle whilst the policy was in its infancy and impressed with the lack of charges. Excellent company

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bullo

Vince gave this product an overall rating of 5 / 5

Great service

From my initial quote online to the contact on the phone with customer service all I can say is first class. Helpful friendly and great value for money car insurance, right insurance at the right price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Vince

dyawlak gave this product an overall rating of 5 / 5

Quick n Easy

Excellent customer service, very helpful and knowledgeable agent

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

dyawlak

Geoff gave this product an overall rating of 5 / 5

A car insurance deal beyond all others.

At long last! A company that rewards loyalty by offering discounted prices on their products to existing customers. I purchased car insurance for an older car but as I only have 7 years no claims other quotes came in generally double. Well done and thank you Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Geoff

mcarthurpark gave this product an overall rating of 4 / 5

Great savings

We changed insurer for our second car, which we want to keep as cheap as possible. In the process we saved a lot of money by changing to Aviva.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

mcarthurpark

michaeljbowden gave this product an overall rating of 5 / 5

Best value car insurance

My car insurance is due for renewal and the notice came through and the price had rocketed from last year - they write the new quote and what I paid last year. I had been a customer for a few years and thought that they were expensive. I went to the usual comparison sites and immediately found a better deal. But having my home and contents insured with Aviva, and been very happy with the price, the cover and the service I decided to check Aviva as they are not on comparison sites. I was pleasantly surprised, a price that was cheaper than the comparison websites - rewarded with a discount for having buildings/contents insurance with them. A great policy, great cover and all at a great price. The website was easy to use, I have had my NCD accepted by Aviva too. Comparisons sites are not always the cheapest.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

michaeljbowden

Nicky gave this product an overall rating of 5 / 5

Excellent customer service.

Having only been in Scotland for a few weeks, Aviva was the only company that gave me a reasonable quote for my vehicle insurance.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Nicky

Jess gave this product an overall rating of 5 / 5

Efficient helpful company

Car insurance easy to purchase on line . Very competitive price

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jess

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